Marshall FiberNet — Local services in Marshall

HORRIBLE and unresponsive Customer Service that will not call you back going on multiple days now! WHAT? I’m simply trying to be a new customer (new resident) of Marshall FiberNet and this is first impressions. How is this city accepting this? I’m also giving a POOR shoutout to the City of Marshall, MI. On the City’s website it states: “The City of Marshall offers Marshall FiberNet, a state-of-the-art fiber-optic internet service to all city residents and businesses.” You must do better Marshall. It’s sad that I had to conduct a social media google review of Marshall FiberNet on how appalling their customer service practices are executed. Find a different partner City of Marshall as this internet service provider should frighten any current or...

I've had FIBERNET since 2019 and the only outage I've ever had were scheduled maintenance that are always in the middle of the night to provide convenience to users, and they always let you know about ahead of time, it's been great. I needed to move my modem in order to accommodate a new home office and Missy went above and beyond today to help me get it situated so I wouldn't have cords all over (which based on the location of where I needed to get it, I had expected to have cords all over and figured I'd work that out later). But she was so resourceful in helping, was quick, on time, personable, friendly, and efficient. I can't say enough good things about this company and service! Highly recommend to all. Not to mention the price is great,...

My internet was down last night. So I called them to see what the problem was. They sent an employee out to fix my issue. They came over immediately. Not even 5 minutes later they arrived. The employee that was sent is named Missy. She was super friendly the whole time. She made me feel at ease about my issue. It wasn't long at all and she got my internet up and running again. Switched out my router too for a better working one. I am Soo impressed with how quick she came and fixed it. Also how polite and professional she was. I offered her a chair to sit on and a drink and she declined. I could see that she was worried about fixing my issue and that means a lot to me.. thank You Missy!! Your a great...