GameStop — Local services in Mary Esther

They buy game systems without checking to see if they are stolen. They force victims to buy back stolen items they never checked to see if was stolen through police before they purchased as they claim they do. When asked to return games by a Minister on behalf of the child they hung up on the Minister also refusing to tell her how much they were being forced to pay. Horrible thing to do, just horrible. Hiding behind a law written in 2011 that says business that buy stolen things when verifying with police are protected in Florida however they failed to verify it was not stolen and now are trying to force the 16 year old victim to buy it back knowing he is just a kid and has no ability to buy it back plus they are not telling people how much it will cost to buy it back. They keep saying we have to wait until they put it in their system for sale to we find out what they gave the man who's child was involved in the theft to begin with. Game stop refuses to do the right and moral thing and this bothers all of us very much. The manager just hangs up on people if you say you will make signs and protest them for forcing a 16 year old victim to buy back the stolen items they did not verify were not stolen in the first place. For shame Game Stop personally my family will never buy from you again. Expect a protester! Do the right and moral thing give that kids system back stop telling his family he can sue you in court for the money back since you failed to check if it was stolen in the first place like you claim you do. This law protects those who check you failed to check why are forcing the child to be what we deem is your victim. You say your the victim We say you failed to do your jobs and check first so give the childs system and game back willingly. Dont force them to buy it back. They cant the father lost his job while leaving to secure his home since it was robbed. The child saved for a long time to buy that all by himself. Do the right and moral thing. If you dont expect more social media blasts and a protester. Dont expect this review to come down until you willingly return it to the child and if you never return it to him willingly I will never take...

It would help if GameStop actually hired people who have video game experience, or at least knows that a video game is.

First of all, a good most of the GameStop employees pretend to be experts on video games, even though they have no idea what they're talking about. If you spot and point out any contradictions in their statements, they will snark you out and condescend you as if you're a blithering idiot. A whopping 0 in service.

Second of all, their store smells funny. Not like, "Ha-ha" funny, but funny in a negative way. They really should consider hiring a janitorial crew. If they already have one, they should fire that crew and hire a new one. Just that alone gets a 0 for Appeal.

The quality of the service is poor. The quality of the smell is poor. The quality of the store in its entirety is a good 0. You're better off just ordering video games and accessories online so you don't have to deal with a...

First time I walked in I was helped by a guy who was super helpful, informative, awesome & nice. While I was there I noticed they took used consoles. I asked him about the console exchange program. He informed me that I was able to bring in my xbox despite the damage that I described. The reason I’m leaving 3 stars is because later that day I came to exchange my xbox and the girl there that was working later that day, was super disinterested, super flat, did not help me at all and told me that I could not exchange my xbox due to the damage. Very big inconvenience considering it’s a 25 minute drive from where I stay and was told I can exchange the xbox, just to go back and forth and be told no. I was genuinely in awe of the difference in customer service from the day and later in...