Closets by Design - St. Louis — Local services in Maryland Heights

This place uses a robo call (predictive dialer) service that pesters customers after doing jobs. It’s highly annoying. They do a decent job as far as cabinetry but use razor thin materials similar to what you’d buy at Lowe’s or Walmart. I’m not kidding about the Robo calls, though. They keep calling and calling and soliciting and spoofing phone numbers—Delaware, New York, California etc. It’s obviously a third-party service but it’s highly annoying. This place seems to be desperate for business.. i’ve never worked with a construction or remodeling company that pesters customers with a Robo call service afterwards.st Louis closet company simply sends mail ads or emails. So if you do use this place for Service, I strongly suggest using a burner phone number for your contact..I certainly won’t use their services again because of the solicitations via phone. I have told these people on the phone, “I get it. You’re a third-party call center but I’m not interested anymore and this service back from closets by design.“ I wonder if the owners would like if Their cell phone numbers received loads of calls at night, daytime and so on. Absolutely ridiculous. I would say I’ve received about 12 calls in the last three months from the third-party call center. And I’ve told them again and again and again I’m not interested. The second last call I stated, “I actually live now in a van. I no longer own a home. I’m down on my luck. I’m going to be in a van in a state park… I guess you guys could install cabinets in the van but it’s a rental.” No the female caller apologized and said I’d not be called again. Sure enough the phone rang several weeks later… I told the guy, “ I live actually in a cave now. It has no electricity and has plenty of storage now. I’m actually preparing for the world to end. Do you believe that aliens are among us?“ he said they’d not call again. We’ll see what happens but I’m quite sure the phone will ring again and it will be “closets by design (insert...

HORRIBLE COMPANY! SHADY! DON'T DO IT! (READ THE ONE STAR REVIEWS FIRST! I wish I would have). If I could give less stars I would. The experience started off great. The designer, Christy, was good and very helpful. She provided a drawing of her design for our walk-in bedroom closet and stated that she would follow up with a 3D render of her design. I assumed as most would the render would be an accurate representation of the actual drawing. The install was good, I really like the new closet, but I did wish I would have shopped around more. Using the render design, I noted that 5 shelves (2 on one side, 3 on the other) were missing from the actual install. No big deal, right.......wrong!

I called the company immediately and left a message, no one called back. I still owed them the final payment, so I figured someone would call me. I called a couple of times and played phone tag. I finally got someone and gave them the updated payment info and told them about missing shelves. They asked that I send in a picture, which I did and no one ever responded. After a week, I called again, only to speak to 2 different people Vernell and Collin, whom both seemed to be completely unaware of their own provided products. Finally, after back and forth, Collin calls to tell me that the render differs from what the designer originally put in the contract, so they will only go by the signed document.

The whole point of the 3D design is so I can visualize what the closet will look like, so to the tell me that you do not stand by that 3D design is shady business practices. There are plenty of closet companies. I highly suggest that you chose another one. To spend that much money and have someone stiff you over a few shelves is insulting. You can really tell the quality of a company by its customer service. ...

SCAM - BEWARE

We purchased a master bedroom closet and kitchen pantry.

We had the closet install today and are very disappointed. We didn't realize that they would just be installing IKEA-style furniture at three times the price!

We called to cancel the kitchen pantry, and the rep said we are one day outside of the cancellation period so they're going to keep our $1000 deposit.

I guess we own a $2500 master closet now, that would have cost $500 from IKEA.

--UPDATE 2/28/2019--

The response below "Customer satisfaction is our top priority" is a lie. I called the number provided and it took 3 days for them to call me back. They cut down IKEA on the phone for quite some time despite me saying I didn't want to hear it (I actually like IKEA as a company, I just don't want to pay CbD prices for IKEA stuff!)

A month later we are still battling with them to just get refunded on the project that we will never have them do because they are the worst company I have ever worked with!!! They don't care about customer service at all - they just want to trick you into giving them your money using scams like "40% off and free installation" but it's their normal pricing and their installation is always free.

The most frustrating part of this whole thing is that I was really excited to have some nice, built-in, custom storage. Now we're out $1000 and it will be quite a while before I can muster the patience to shop around for a new vendor.

Every step of the way they haven't cared about us as a customer, they just want our money and to enforce an arcane 3-day cancellation clause "for my protection". As a business owner myself I can tell you that's BS - you are free and able to refund any customer at any time. There is no legal requirement that they keep my...