J & B Technologies — Local services in Maryland Heights

I'm confused as to who is giving the high volume of good ratings. If you click on their profiles (some anonymous), they all live in different states: Texas, Florida, California... suspicious?

I stopped by this place a few years ago to ask questions about their services. The staff behaved lackadaisical and bored, and the stench of cigarette smoke literally drove me from the premises.

Having new computer issues, I called and asked the price and procedure for getting a new laptop screen. When he gave prices for simply removing the screen in order to get the part number, I inquired as to why I couldn't just get the part number from HP. The staff member actually chuckled and stated that "HP is NOT going to give you the part number." Undeterred, I immediately called HP's Spare Parts number. Customer Service was very polite and gave me the part number based on my model and serial number.

I decided to give the business another chance and drove there. The main door was propped open, as the weather was good. I can't imagine that computer equipment enjoys 80+ degree weather; I thought electronics needed climate-control and circulation. The smoke smell, while present, was diminished by the open door.

I shared with the same salesman my experience with HP, and asked him pointedly why he gave me differing information. He lied and said he only told me "they might" not give me the part number. I asked some questions about prices, timeframes, etc. Every answer was vague and noncommittal. in the middle of our conversation he answered the phone without so much as an "excuse me." I left, and don't think he noticed.

As a side note, the website is very professional, and the actual store looks like someone's basement mess - not...

I recently had the pleasure of using J&B Technologies for my computer service needs, and I couldn't be happier with the outstanding service I received. From start to finish, the entire experience was top-notch.

First and foremost, the customer service was exceptional. When I called, I was greeted by a friendly and knowledgeable representative named Matthew who patiently listened to my computer issues. He offered immediate assistance and remoted into my computer to get started.

Matthew quickly diagnosed the problem with my computer and explained the issue in a clear and understandable manner. Throughout the repair process, I was kept informed about the progress, and the technician made sure to answer all of my questions. Matthew demonstrated a high level of expertise and attention to detail.

Lastly, the pricing was fair and reasonable, especially considering the quality of service I received. There were no hidden fees or surprise charges, and I felt that I got excellent value for my money.

In conclusion, I can't speak highly enough of J&B Technologies. Their exceptional customer service, technical expertise, and commitment to customer satisfaction have won me over as a loyal customer. I would recommend J&B Technologies to anyone in need of computer services without hesitation. Thank you for going above and beyond to ensure my computer is running...

I have been a J and B Technologies customer for over 20 years, and have always been treated well. A few years ago I joined the "fixed forever" program which gave me a sense of security knowing my data would be protected and my computer repaired quickly if anything ever happened to it. I am now on my second computer enrolled in the program. Upon retirement and living on a fixed budget, I decided I didn't need to be enrolled in the monthly service any longer as I don't use my computer for business any more. Boy was I wrong! Just days after I stopped my monthly backup and repair service, my hard drive crashed (and died) and I lost all my data - precious photos, financial documents, and other personal documents. Fortunately even though they allowed me to reinstate the "fixed forever" service, the data was gone. They put a new hard drive on the computer, and the owner, John, worked with me to explore all possible options for data recovery. We were able to recover most of the data that I had the foresight to store on the built-in Microsoft cloud (even though I really didn't know what I was doing). I realize that I cannot afford not to budget for the small monthly fee in order to make sure my data is secured and my computer is in working condition. I cannot recommend this...