Pottery Barn — Local services in Mashpee

Do NOT order furniture from Pottery Barn. I ordered a $1,500 desk and waited two months for it to be delivered. Paid an additional $250 for white glove delivery service. Arrived at the scheduled time without enough screws to put the desk together. I requested they come back with the proper equipment to finish the assembly as we paid $250 for the service. Customer service told me they could not do that and would need to order a replacement desk. Waited an additional six weeks for the replacement desk. The second delivery appointment was between 11:30am-1:30pm. I received a phone call from the delivery driver at 8:30am saying they were 20 minutes away. He acknowledged it was not the correct time to arrive but said they would be there in 20 minutes if I wanted it to be delivered that day. I felt trapped to accept the delivery and rushed home due to not knowing if I would have to wait weeks longer for another appointment. He also added that they did not have the center desk piece to connect the desk and had informed the warehouse before they left at 4:00am that they were missing the piece. He asked me if customer service had contacted me to tell me that as he reported it at 4:00am while scanning in his deliveries for the day, which they had not. I then called customer service about the missing piece, who then canceled the delivery without asking me. I am now again waiting for a call back from customer service to see when they will schedule and deliver the replacement desk with all pieces and screws. I will likely be waiting weeks, if not months. Do...

If I could give it more than 5 stars for service, I would. Went to the store to get something I saw online. I wanted to send it as a gift. It could not be shipped from the main warehouse for some reason. The local store had what I wanted, but one part was broken. They searched their inventory for another but no luck. Then the sales woman (store mgr.?) began a search online to find a store somewhere that had it and would ship it. This involved calling various stores all over the country! Finally found one that would work, after about half an hour of nonstop searching. The woman in the other store sent a photo since each item was a little different. Both people were incredibly nice and accommodating. Super experience! Local store: Mashpee, Cape Cod. Other store:...

Ordered pillow cases online, got one pillow case from PB Mashpee location and the pillow case was in disgusting condition. it was pilling, dirty, linty, no tag and no plastic covering, and balled up inside the shipping bag. It never should have been shipped in this condition. The other pillow cases I ordered were new, flat, with tags, not dirty and inside individual plastic bags. Tried calling customer service several times without connecting to any reps, as the line was busy. Finally went to return item to PB in Lynnfield and the sales person was curt and unfriendly. There is no need to support businesses that don't care about customers. Will be closing out my PB...