Asti Mashpee — Restaurant in Mashpee

Very disappointing. Made a 6:30pm reservation for family of 9 to celebrate parents 50th wedding anniversary. Arrived right on time to find our table occupied by another party. After waiting 15 minutes, asked the hostess when our table would be available and explained that we were here for a special occasion with my elderly parents who were hungry and needed to sit. They allowed my parents to sit on the unoccupied portion of the table while half our party waited outside. 3 of us ordered cocktails while the hungry 11 year old munched on the 3 pieces of bread that were so generously provided (eye roll). The current party still hadn’t received their check. I asked the hostess why since it was clear that their dinner was finished and they all had just sips left in their drinks. The hostess replied sarcastically stating that she was sorry we had been waiting 12 minutes and that she had asked the waitress to bring them their tab. It had actually been 15 minutes (irrelevant since our reservation was for 6:30) and it took another 10 minutes for the tab to be delivered. In the meantime, another member of our party put our name in at a different restaurant around the corner. After waiting 30 minutes, i told the hostess that we would finish up our cocktails and then we’d be heading out. The hostess did comp our cocktails which was the least she could do given her unapologetic attitude. The waitress on the other hand was very kind and wished us the best at our next location. We tipped the waitess, finished our cocktails and left. The hostess seemed barely fazed, and at one point insinuated that the delay was somehow my fault because she called earlier in the day to confirm the reservation and i did not return her call. The voice mail she left was a reminder of our reservation at 6:30pm and asked that i call if there was any change. There was no change and therefore no reason to return the call. Had the hostess been a bit more kind, perhaps we would have been more understanding. However, her attitude and terrible service given our special occasion was disappointing at best. I hope that management takes note and works to improve customer...

If only there was an option to leave a negative star. I can not even put into words how awful my experience was sitting at the bar. This has been one of my favorite restaurants to go to on Cape Cod since they opened and unfortunately I will never ever go back. I am horrified by whoever not only did the hiring but also the training of the bar staff. I have been in the industry my entire life and have never seen anything like I did tonight. it started with the bar staff doing their side work at 7pm and rushing us out before even getting a seat at the bar. I kid you not, mid bite I was asked if I was done and if they could take the plate to clear it. After barley having the chance to finish our meals, I asked for a dessert menu and was given an eye roll and sadly this aspect of my experience made the rest look like a walk in the park. Katie, the bartender not only spent her night flirting with a guy at the bar but when we we’re trying to get her attention for something she responded with “is there something on my shirt and when we responded “no“ she asked if there was something on his because she was making it known that she was with that guy and wanted to make that clear. Katie spent the talking to herself and making multiple trips to the storage room. When she wasn’t having a conversation with herself she spent the night staring at us talking to Rebecca, another bartender, who also ended up being a nightmare. At the end of the night she took our dessert that was not finished and told us to leave at 9:03pm because they were closed when there were multiple paying customers at tables and bar seats. I have never regretted spending $200 at a restaurant and as a local will make sure to let everyone know that if they want a front row seat to a trip down memory lane at the middle school cafeteria… Estia is your spot! Truly embarrassed for the owners of this...

TERRIBLE SERVICE! What a horrible couple experiences. The both times were delivery; the first was waiting 1 hr. 40 minutes for our food (we are located 11 minutes away). They blamed the delivery driver. The second time was last night. Tried to order online and it wouldn’t work so had to call. Placed the phone order at 5:18 PM, just a couple times for two people, then no food until I finally called them at 7:06 PM. No answer, just went to voicemail. Seven tries later they pick up and look into the issue. On hold for nine minutes, except they didn’t actually put me on hold so I can hear them trying to figure out where my order is. They call the driver to see if she has it already, she doesn’t, the finally find it and come back and say “[they] have no excuse” that the driver is on the way back and will bring it to me now. By the time I got off the phone TWO HOURS had passed from when I ordered. The driver was just five minutes away, plus I’m only 11 minutes from the restaurant, they promised it will be there very soon. At 7:50 PM I call them again. Voicemail. Four more calls, all voicemail. I give up and start to make dinner myself as we are starving having waited so long. 8:06 PM the doorbell rings and I see a bag of food left on the porch as a car drives off. It took nearly three hours to get my food. Even after being promised they would send it right out after calling it took another hour to get it. They didn’t even remake it either, just served us cold, dried out meat, and soggy vegetables with mushy hot salad. Two times in a row terrible. Shame on my for giving them a second...