BedMart Mattress Superstores — Local services in Maui

I agree that Dale is the person you want to help you in your purchase. However, I would caution that unless everything is perfect from the get go, you will be in trouble. Any adjustments or follow-up is problematic. Do not sign off on delivery until you are certain everything is as you want it. Also, please know that the frame can be lowered. Our bed was at 36 in at installation and when I remarked at how high it was, there was no indication that it could be lowered. That information only became available when we read the instructions that were delivered with the bed. The bed was also not centered on the wall as was the one it replaced. Now two weeks later (and counting) we are still waiting for adjustments to be made. We have not yet even been able to get a schedule for when they might be here. (subsequent to this initial post we have a schedule) if I am going to pay top price for a bed, I expect top notch service. While the sale and purchase were handled well, the follow-up has been less than satisfactory. I

The good news is that with the bed at its current height we have a lovely ocean view from the windows!! We just have to have a step stool...

We just bought our second bed from Bedmart. The first was for our guest room and the second for us. Our experience has been so comfortable and relaxed. The salesmen take their time explaining each bed and answer every tedious question we have without any irritation. They make you feel that you are number one on their day. The first bed we did not have delivered however, this time we did and I wish we had the first one delivered as well because the delivery men are SO wonderful! We had our mattress delivered and we had decided we didn't like the style boxsprings we picked out. The men gladly put them back in the truck and returned them. We went in to the store and picked out a platform. They delivered it the very next morning. They assembled the whole thing for us. They were respectful, polite, and friendly. They have great communication and they are very punctual. Aside from their top notch service, their prices are more than reasonable. They are comparable to mainland pricing and they offer price match. We have one guest room left to update the bed in and I look forward to our shopping...

All three of the beds in our home have been purchased at BedMart in Maui. The quality of the product is excellent and the customer service is unparalleled. Every customer service representative that has assisted me has gone above and beyond to help me find just the right bed to suit the various needs of our family members. Each one has been extremely knowledgable regarding various sleeping habits, mattress types, and all of the nuances that sleeping needs entail! I most recently worked with Dale, and he was fantastic! Excellent communication, attention to detail, and thoughtful followthrough were all part of my customer experience. Additionally, if you make a purchase and have second thoughts they have a 4 month return policy for a bed of equal or great value. AND they have a delivery/set up service that is completed in minutes by an efficient, and highly skilled crew. They'll even remove your former mattress at a low cost for you! I highly recommend...