Mac Made Easy Kahului — Local services in Maui

Went there today with older iphone, that didn't charge anymore... was told I need to get a new phone, it's too old, was told my apple charger chord that I bought in different store, is not working, was told, they can't even run diagnostic on my phone because it won't turn on, was told all my unsaved photos and contacts are lost, unless I contact some company off island that could get photos off of non-working phone but "it will be pricey""... About half an hr later, after visiting a different place in town, a place that fixes phones, suggested by friend, guy there looked at my phone, said, he needs 5 mins to check... 5 mins later said - my phone needs new battery and he has one, he can change it and asked me to come back 10 mins later ... about 20 mins total - later - my phone was alive, working, charging, even with the charger chord that supposedly is "bad" according to what I was told here and I have all my backed up and not backed-up photos accessible and my old phone is working perfectly fine! My point is - if I just listened and relied only on what I was told in this store - Mac Made Easy (thinking it's the best place to have iphone experts) - I would be without phone, looking for new one, without photos that I didn't have backed up and stressed and worried etc... I havent had any other experience in this store - if I had the newest phone, maybe my experience would have been different, I don't know, but it was...

Not only did I have a very successful experience at this popular place as I stood in line for half an hour witnessing Jon and another staff person deal with people with a myriad of issues, but they more than delivered what I hoped, which was retrieving the contents from my broken iPad to put on a new one. Incredible and impressive customer service and Mac knowledge. No matter how insecure or frustrated the customers were with their phone or computer, the customer left relaxed and grateful. When it was my turn, my broken and dark display on my 7 year old iPad would not respond to the several things Jon did to revive it. He recommended a place around the corner that will replace my broken display with a temporary display for the possibility of retrieving my data.

They were able to replace the display glass and download my very full iPad contents. I went back to Jon, purchased a new iPad and then returned to have the contents loaded onto my new iPad. Both places assured me if I had any questions, return to either place and they would coach me. I believe it because Jon and other staff members were soo helpful to each customer with their unique issue.

I am not a Mac fan, I prefer PCs, but I am a huge fan of Mac Made...

This is by far the absolute worst experience I’ve ever had in my entire life. Mac Made Easy made my vacation a living hell.

When I got my phone back the repair man completely erased everything. He said I was running a beta iOS version which is totally normal. While he may have been authorized by whatever paperwork I signed to wipe out my phone if necessary, we all know it’s a last resort. By doing this he wiped out 200k photos and it is a continued saga to get my phone back to where it needs to be. This is now going on day 2 and the phone is still not backed up. My emails, my photos, my passwords, my credit cards everything has been wiped out and not until this backup is complete can I be back up and running.

He absolutely did not need to wipe out my phone to do the screen repair. He did this as a quick and lazy option which has now caused me nothing but anxiety and stress. Ive had dozens of screens replaced in my Apple lifetime and this is the first time anyone has ever wiped out my phone.

I’m so upset with this place. What they did was beyond awful and absolutely proceed with caution. Please NEVER GO TO THIS...