Men's Wearhouse — Local services in McAllen

updated 9/27/21 fyi...I sent email as directed by this business and received no follow up. These concerns have not been addressed and continue to happen as my groomsmen picked up their rentals.

No one should experience what we did at this McAllen location which prompts this review. I understand everyone can have an off day but to experience such rude behavior on more than one occasion from the same store is unnecessary. On our first visit we were met with stares and condescending attitudes. I tried to ask about different deals or what is the best package we could get for our groomsmen and we were met with abrupt answers indicating there were no deals for us. We chose to stay with this store because it is the only place we knew that is in multiple cities to make it easier for our out-of-town groomsmen. On the 2nd visit my husband went with one of the groomsmen to get fitted. The lady who helped them was once again rude and complained that our choices were complicated (we merely wanted blazer, shirt, pocket square, and pants versus the entire suit) She then had the audacity to say that I chose the cheap material when in fact I wasn't given a choice of...

Horrible customer service. No other customers in the store and I was not greeted by any of the four employees when I walked in. I was there to pick up a suit I ordered and when they brought it out, it was the wrong one. Apparently the wrong suit was ordered. When I asked if the correct suit was still available to be sent from another store, I was told no other nationwide MW stores carried the suit I wanted. The employee checked the computer to confirm availability. The employees efforts seemed careless and something told me she wasn't being honest. I decided to call 3 other stores in San Antonio and they all told me there was 3 in stock of the suit I wanted. The employees in San Antonio told me they would have to call the stores to have it sent. San Antonio called me back and told me they found the suit in California and they would have it sent to me. So either the girl at McAllen was being lazy or lied to me about the availability of the suit. Either way, this place was horrible when it came to customer service. I would give it half a star if it...

Terrible customer service. No one answers the phone and if they do they say they’re swamped (even during weekday) and will call back but they never do. I had to get in contact with corporate just to get the tracking information for my suit from them since this location was not helpful.

I drove from Harlingen to pick up my suit and mind you I only knew it was there because I took the extra steps to get tracking information for it since the store never reaches out and I just see workers socializing together or on their phones. Makes me wonder if this is “swamped” for them.

Waited 10 mins just to get service and another 20 just for assistance with the fitting of the suit. Also, was informed shoes came with rental but on the day of pickup they went back on their word and said shoes were not included and I would have to order them overnight shipping. The whole process of getting a rental tux was so stressful and obnoxious thanks to...