Cuckoo's Nest Antiques — Local services in McCaysville

Tl;dr: Don’t waste your valued time, money, peace of mind, or happy mini-vacation on The Cuckoo’s Nest Antiques’s exceptionally RUDE customer service — to repeat customers.

This morning, I purchased two antique coins at The Cuckoo’s Nest Antiques in McCaysville, Georgia: a 1943 steel wheat penny and a 1935 buffalo nickel. At the time, I made my selections quickly, without careful analysis, so my family and I could enjoy the rest of the town during the short window in which the Blue Ridge Scenic Railway train was in station.

The older lady who rang my purchase up, with shoulder-length white hair, a little taller, and slightly more heavy-set than her counterpart handling a different customer, was very helpful and nice; she was engaging and had great customer service. During my purchase, she relayed that the encased antique currency display is from a new vendor; she said his wares have done very well since he joined The Cuckoo’s Nest Antiques about a month ago.

We had such a good experience, my twin sister decided, about two hours later, to make the same purchase before we boarded the scenic train back to Blue Ridge. She asked me to pick her coins out for her as I am an avid collector, having done so for the past 37 years. I selected my sister’s coins, and she made her purchase.

I was more careful selecting hers, so once my twin was done, I asked the woman at the counter — this time, the shorter, slightly slimmer one with close-cropped white hair (her colleague had stepped away) — if I could please peruse the collection once more, possibly exchanging my earlier coins for more attractive ones.

She denied me — in an exceptionally rude tone, her eyes full of malice and her face plastered in a sickening, saccharine smile not far from a grimace. “We’re very busy,” she claimed. (No, they were not: No one else was around — at all.) “They [the coins] are all the same; that’s why we sell them so cheap.” (No, they are not all the same; currency quality varies widely, even from coins or bills of the same year. As a nearly lifelong collector, I know this for a fact.)

I will NEVER return.

Bottom line: DO NOT WASTE YOUR MONEY ON HER RUDE CUSTOMER SERVICE. If she treats not just customers but repeat customers with such disdain, neither she, nor the currency vendor, nor The Cuckoo’s Nest Antiques are worth your time, money, or trouble.

I have worked in retail customer service throughout most of my adult life (I am 44 years old), and this is the only reason I snubbed that cashier with silence on my way out instead of the friendly greeting and goodbye ever present on my lips. I much would have preferred a backhanded “Bless your heart” — laced with the profanity or two she earned.

Most of all, I feel bad for the store, her wonderful coworker, and the antique currency vendor; they are the real victims in this story. Them — and me as well: Her rudeness and abhorrent attitude were the opposite of appropriate. Don’t be likewise; maybe she will learn a lesson — and hopefully either change her ways...

I walked in and greeted a woman who was sitting in a chair. She stared at me but didn't say a word. We looked around, but they really didn't have anything we were interested in, so we decided to leave. As we were walking out, I thanked the same woman, but she didn't even look at me. I then said, "Have a great day," but she turned her head away. I couldn't help but giggle as we left. Her rudeness was surprising, especially since we were prepared to spend money in her store. In the end, I was...

Do NOT waste your money on this place! Rude women working here. My husband had a question about pricing, put the items back and then came to ask me what I thought. They apparently thought we were out of the store because I hear them talking about him. “If you want thrift store prices then go to a thrift store.” You can’t even ask a simple question in there. There is a reason why there are other one stars and complaints about...