Jack in the Box — Restaurant in McKinney

Feedback Regarding Drive-Thru Experience

Hello Management,

I am writing to bring to your attention a very disappointing experience I had at your location today. I have been visiting this store regularly through the drive-thru for the past six months and have never faced any issues before. However, today’s incident was extremely unpleasant.

1. I placed an order for Chili Crisp Curly Fries through the drive-thru and was charged $4.10.

2. At the window, I was handed regular curly fries by a female employee (Employee 1). When I mentioned my actual order, she said the Chili Crisp version was no longer available. I agreed to accept the curly fries at first.

3. Since I don’t like curly fries, I politely asked if I could instead order potato wedges without bacon and I pay the full amount ($4.33). She agreed, and I paid for the wedges with no bacon.

4. Another female employee (Employee 2) later confirmed to me at the window that the wedges contained no bacon.

5. However, after beginning to eat, I discovered bacon in the order. I immediately returned to the window and questioned why my clear request was ignored.

6. Employee 1 denied responsibility, claiming I had not asked for no bacon—even though both she and Employee 2 had acknowledged my request earlier.

7. Instead of apologizing, Employee 1 became argumentative, insisting it wasn’t her fault and offering to remake the order but without showing any courtesy or professionalism.

8. I want to emphasize that I was not asking for a replacement at that point. What I expected—and what any customer deserves—was a simple acknowledgment of the mistake and an apology. Courtesy and respect go a long way in situations like this.

9. I also want to note that the two gentlemen who usually serve me at this location are always polite and professional. Unfortunately, today’s experience with the two women at the window was the exact opposite.

I understand mistakes can happen, especially during busy times, but it is disappointing when staff respond rudely instead of taking responsibility. I kindly request that this matter be looked into and that proper training or reminders be given to ensure respectful treatment of customers.

Thank you for your...

I was picking up a delivery order for a customer, they were only serving through the drive through. There were 4 cars in front of me and I waited at the drive through for 20 minutes, which I did not really mind because I thought it gave them enough time to prepare my customer's order. Since I've had problems of missing items in this location before, I asked if everything was included in the bag they handed to me, and I got a response in the affirmative. The order was sealed so I had to go with their word. I drove for 5 miles to deliver the order, only for the customer to say they were missing some items (chicken nuggets and 2 curly fries) from their delivered order. I had to drive back to the restaurant, line up at the drive through again, only to be told to move over for other customers because I had to wait for the items to be cooked (I tried to call the phone number on the website on my way there, but they did not answer. Had they answered, this could have speeded things up)! They said it'd take"2-and-a-half minutes" to get the items ready, but that translated to 10 minutes! This is the third time I'm receiving a complaint from a customer about a problem with their order in this location, and I've also heard other delivery drivers complain about the same issue. I don't know if this is something that happens only on delivery orders, but you guys could do better! One instance is understandable, but multiple times? Come on!!!Needless to say, the staff were unapologetic, and even when I received the food, it was poorly packaged (not sealed) as expected of a delivery order. I'm utterly disappointed, and I'm not...

Best egg rolls on the planet. Jack, please ditch the "Your Way" fountain drinks. They never taste right... Ever!

That comment was left 4 years ago, I still love the 3 piece egg roll with some sweet & sour dipping sauce. I had a craving for some egg rolls tonight so I drove across town, bypassing many other options in the process, to satisfy my stomach. Disappointment was my final realization. I ordered two tacos and a 3-pak or egg rolls. The line was short, and the service was quick. When I arrived at my destination, only a few minutes later, I dug into the first taco, only to find that it had been sitting for a while before it was passed on to me. The second taco was pretty much the same, and neither was anywhere near fresh. The bottom of the taco was limp and moist from the filling, and the shell not touching the filling was extra dry and crunchy. These tacos were definitely made quite a while before I drove off with them. They were still edible, but not by much. The egg rolls had more than warming times, causing them to catch my attention. It was very apparent, by the very dark coloration and extra greasy contents, that these egg rolls had seen the fryer on more than one occasion. Again, they were edible, but not the standard quality they have when prepared properly and sold within a reasonable amount of time. I only spent $7.77 for this "meal" and while it wasn't all that much, the items purchased did not meet the lowest of acceptability ratings, even by Jack-in-the-Box standards. I know they have standards in place because I used to work there in 1980, and we were then held to...