IFIXALL PC MAC SERVICE — Local services in McKinney

I took my tablet for repair because the screen's backlight wasn't working. I've changed the screen + flat cable myself and that didn't fix it so obviously there is something with the board.

They asked for a $100 non-refundable service fee. I was skeptical but they promised they can fix it because that's what they do (soldering...). I explained that if it's gonna cost a lot, I prefer to buy a newer model then.

I explained the troubleshooting steps I made and showed them that the tablet is charging and turning on by hearing the charging notification and by seeing the Samsung logo on the dimmed screen.

I called after around a week and they said it's the charging port, the tablet isn't charging. I told them this isn't true and I showed you that before... They said okay, we'll check it again.

I called a few days later or a week after and they said it is the screen. I told them it isn't the screen but okay give it a try...

I called a few days later and they said it is the flat cable. I told them what's wrong? We discussed that on day 1 but okay I'll give you more time to troubleshoot it...

I then called again to ask if it got fixed and they said no it can't be fixed...

I went to pick it up and they said it can be repaired but it will take time and cost more money. I told them I'm not gonna pay because your service is bad. Fix it for free if you can, I'm not paying more than the $100 I paid initially.

They said okay but they couldn't repair it...

Also, they don't respect their business hours, one day I passed by at 11:30 and they were closed. Another day I passed by at 5:30 and they...

I would give this place 0 stars if I could. I brought in my computer for a repair. While the original issue was fixed, other components were damaged in the process — including my screen.

Over the course of 6 months, I repeatedly followed up. The business promised to replace the damaged parts but never followed through. I was told parts were discontinued, even though my laptop is a 2022 model — which I later found to be untrue. When I finally got the laptop back, it was in worse shape. Attempts to reach the shop were ignored, and my number was even blocked at one point. My advice: record the condition of your device before handing it over. Based on my experience, expensive equipment may not be handled with the care you'd expect from a repair shop.

I don’t want others to go through what I did. I considered legal action, but without hard evidence, it’s difficult. Just be cautious. This is just unaccetable service they provided and no customer should ever have to go through what I had to go. Reapiring computers are already expensive and then the problem of having to fight to get parts that I did not even break fixed. And the worst part is they didnt event get fixed. My problems were made worse. I have no words, but at least I learned that I will never be coming back to a shop like this ever again.

edit: they did not tell the story how they damaged my computer after fixing the part that was broken. I was very frustrated on the phone but never was abusive or used any bad language at all...

I took my Lenovo laptop because it wasn't charging! It was explained that the diagnostic fee would be $108.00 Sax told me that $50.00 would go towards the repair he would call me the next day which he didn't so I called to remind him of integrity and professionalism as a business owner. I was informed it wasn't the battery or charging port more in depth exploration was needed that it could be the mother board and it would be more expensive than price quoted. After hearing more expensive I decided to not move forward. I was told he could download files onto usp it would be $108.00. Since no repairs were made I was ineligible for the $50.00 off! 🤔😫 I Agreed to just download the files. I am a first responder therefore, I could come Saturday at 11 am I was told 10 am so I arrived early to be the first customer after working a 12hr shift. I called & texted Sax with no response! He was the one who told me he would be there at 10:00 am Well, it was now 10:15 am a young lady opened when I gave her my name she asked if I had my new laptop with me she would complete the work. I decided not to allow her to do the download since I didn't know her! I asked for my laptop and charger that I brought with laptop I was Done! Of course, Sax never responded! I Repeat Do Not bring your electronics here! I paid, $108.00 for NOTHING Which was non-refundable! ...