Taco Bell — Restaurant in McKinney

Dear Taco Bell Customer Service,

I hope this email finds you well. I wanted to bring to your attention my recent experience at one of your locations, as I believe it highlights an issue that could impact customer satisfaction.

On 12-01-2023I visited the 404 N Central Expy Taco Bell and experienced a language barrier that significantly affected the accuracy of my order. When my initial order was ready, it contained 14 tacos in one bag, despite ordering four different items. My attempts to convey the issue were hindered by the language barrier, making it challenging to explain the specifics of my order.

Upon returning home, I discovered that the order was still incorrect, and some items were missing. Fortunately, on my second visit, I encountered an employee proficient in English who assisted in resolving the situation. The staff remade my order, ensuring it was accurately packed in the designated containers.

I understand that language barriers can pose challenges, and it's commendable that your employees made efforts to address the issue. However, I would like to suggest considering the addition of interpreters to facilitate communication, especially in locations with diverse customer bases.

Paying $42.00 for a fast-food order, I believe, warrants an expectation of accurate and efficient service. Addressing language barriers can enhance customer satisfaction and help avoid similar incidents in the future.

Thank you for your attention to this matter. I appreciate your commitment to improving customer experiences.

My order consisted of the following:

Power Menu Bowl MODIFIED Reduced-Fat Sour Cream (extra)

Cravings Box Medium Dole® Lemonade Strawberry Squeeze Chalupa Supreme® Beefy 5-Layer Burrito Crunchy Taco Cinnamon Twists

3 Doritos® Locos Tacos Combo Large Dole® Lemonade Strawberry Squeeze Nacho Cheese Doritos® Locos Tacos ADDED Reduced-Fat Sour Cream Tomatoes Nacho Cheese Doritos® Locos Tacos ADDED Reduced-Fat Sour Cream Tomatoes Nacho Cheese Doritos® Locos Tacos ADDED Reduced-Fat Sour Cream Tomatoes $10.19

Taco & Burrito Cravings Pack Crunchy Taco (4) Beefy 5-Layer...

this is now a new review- its gotten worse. the days of inconsistency we have had in the quality of food has outnumbered the amount of times we gotten the right thing- the chicken melt we got had no chicken- the 5 layer burrito we get we modify to have chicken and on the receipt it says chicken but there's beef instead- it's not that we're picky really, it's that we give this place so many chanes t do better and once we think they are something happens like this again- we come on the same day just abt every week and each time is so very different in quality AND quantity (that I've mentioned in a previous review), we may not be ordering from this location anymore if the inconsistencies continue- and if product is out of stock it needs to be communicated, replacing or leaving out a whole ingredient isn't an accommodation

EDIT JAN 19 12:52 AM----- we will be calling corporate abt this establishment and how it's inconsistencies and lack of acknowledgement of mistakes this place has- we had to correct the ppl in the drive thru almost 5 TIMES, not only holding us up but the people behind us up, just for 1 ITEM REMAKE in which we then received 1 incorrect item and 3 appreciated but unnecessary items when all we really asked for initially was just 1 remake of 1 burrito, the trouble this place has caused has made us make a final decision to just plan to give our business to a different taco bell establishment, idc if our business doesn't make a difference in their sales, I just hope for the future that they get it together and don't cause this much trouble for the next one

update 2-20-24: I'll buy the ingredients from the store and do it myself.

update 3-12-24: 2 items that should be the SAME, but one is PACKED with cheese while one has NONE- picture included this time. consistency is not only in the customer service of this place but also the quality of the food overall- we came back for 1 more try. whereas the customer service was pretty normal on this trip, this time confirmed the fact to us that this specific location lacks any consistency...

If I could give Taco Bell zero stars, I would. Scratch that—negative stars. I stepped into this culinary war crime of an establishment hoping for a quick bite, but what I got instead was a front-row ticket to Dante’s Inferno.

First off, the smell. Imagine a mix of wet cardboard, expired mayonnaise, and regret. It hit me like a wall, making me question not just my choices but my entire existence. Against my better judgment, I stayed and ordered. Big mistake.

I decided to try the “Crunchwrap Supreme,” which was neither crunchy nor supreme. Instead, it was a soggy Frisbee of sadness. The lettuce looked like it had been rejected by a rabbit, the beef had the consistency of cat food, and the cheese sauce tasted like someone melted down a traffic cone.

But oh, it gets worse. Within 20 minutes, my stomach declared a full-scale rebellion. I barely made it home before I was locked in a battle for my soul with the toilet. I swear I saw my ancestors shaking their heads in shame as I clutched the porcelain throne.

As if that wasn’t enough, the Baja Blast I ordered tasted like windshield wiper fluid mixed with sadness. I can’t confirm because I haven’t consumed windshield wiper fluid before, but honestly, I might consider it to cleanse my palate from the crime against humanity Taco Bell served me.

And let’s talk about the employees. One looked like they hadn’t slept since the Clinton administration, and the other greeted me with the enthusiasm of a DMV worker on their last day before retirement. I wouldn’t trust them to assemble a sandwich, let alone something that requires actual assembly-line coordination.

To top it off, I found a hair in my quesadilla. And not just any hair—it was curly. I’ll let you fill in the blanks on what kind of hair it might have been.

Long story short: I walked in a human, and I left questioning the meaning of life. If this was the last restaurant on Earth, I’d rather starve. Thanks, Taco Bell, for providing me with a lifetime of...