Cicis Pizza — Restaurant in McKinney

Should be an option for NO STAR'S Bad management , no customer service, employees walking around with hats on backwards and no name tags.. never thanked for my business or greated when we walked in ..the cashier she was friendly but wasn't even up front when we walked in..The manager looked mad and literally didn't speak to a single customer while I was there . We went at a busy time around 7pm on a Saturday night ..yet a lot of the pizza was old. Stood at the buffet waiting to order a specialty pizza, and several employees saw me standing there but never offered any assistance . I had to literally say excuse me, I'm trying to order a pizza. Then I had to wait like 5 mins just to get my drink, because they had no ice and even after we told an employee there wasn't any ice, it took them atleast 5 mins to walk out there and fill it up. Not to mention a group of guys walked in the exit door in front of us when we arrived, we did to by mistake following them in what we thought was the correct door. But once we noticed we went in the proper door and paid 25$+ for myself, my boyfriend and our two kids to eat. Meanwhile this group of 4 guys just walked in never paid and just grabbed plates and started management , no customer service, employees walking around with hats on backwards and no name tags.. never thanked for my business or greated when we walked in ..cashier wasn't even up front when we walked in..The manager looked mad and literally didn't speak to a single customer while I was there . We went at a busy time around 7pm on a Saturday night ..yet a lot of the pizza was old. Stood at the buffet waiting to order a specialty pizza and several employees saw me standing there but never offered any assistance ..I had to literally say excuse me, I'm trying to order a pizza. Had to wait like 5 mins just to get my drink because they had no ice and even after we told an employee there wasn't any ice, it took them atleast 5 mins to walk out there and fill it up. Not to mention a group of guys walked in the exit door when we got there, we did to by mistake but when we realized we walked back out and went in the proper door, and then paid 25$ for myself , my boyfriend and our two kids to eat. Meanwhile this group of 4 guys just walked right on in, never paid, they all just grabbed plates and started eating. If the manager was greeting guests when they walked in like they normally do, or paying attention to the customers at all he might have noticed . But he didn't , no one ever noticed or said anything. They even waited several mins and walked back to the front and proceeded to ask for water cups . Never paid a dime! Terrible, terrible, experience ! I will take my family anywhere but there from now on ! I would have complained to the manager but honestly felt it would have been a...

Let me tell you something, I’ve worked in Management almost my whole life, and although the General manager is a REALLY nice guy, and every time I talk to him he has the best customer service. My service tonight, was probably far from that. You literally had The cashier, not even mind me any business when I came to the counter, she thought opening every roll of coins was more important than welcoming me in, then as soon as I walked away she bent over on the counter and just started being on her phone... in front of the Manager. You had boys that work here come up here on there day off and just walk in and hang out in the buffet line and talk to everyone working with a BLACK cigarette hanging out in his mouth! Then! What actually upset me the most is, The cashier was still bent over on the counter the cooks were just in this group huddle, those boys were just hanging out talking to everyone else. We had nowhere to sit because every single table was DIRTY and full of trash, the manager of all people was cleaning the whole lobby! While everyone else was just riding the clock?! I honestly don’t get it. As I’m writing this I turn around and look at the cashier and SHES STILL BENT OVER ON THE COUNTER ON HER PHONE!!! I’m only giving it 3stars because the General Manager is amazing! But I see why a lot of people don’t like this place. It’s not the food, it’s the people. Get...

Every single table needed to be cleaned. We had to stand and wait for a clean table and the bus boy was moving so slow while we stood there. The employees are miserable...not a single one smiled. I went to the salad bar to get tomatoes and was told, well we're refilling everything right now, it's going to be about 15 minutes. Ispoke with the manager about our bad experience. He was offended I mentioned to him how unhappy his employees were, argued even though I was told it's be 15 minutes before I could get cherry tomatoes that it didn't take the full fifteen minutes. He was offended because they are all teenage employees that are moody and he couldn't motivate them. One girl was still struggling over a break-up. He went on to explain how since he was leaving one of the young girls gave him a box of chocolates as a gift because she knew she was going to miss him...so he was one of the more caring managers and they liked working for him. You cannot make this stuff up. Restaurant is dark, obviously it was dirty and do not try and let management know you had a bad experience because YOU MIGHT...