Father & Son Jewelry — Local services in Medford

This was the worst jeweler's experience of my life. I can't begin to describe how taken advantage of I felt and even the long term damage it caused. When I first saw them, I called and had a long conversation with the woman over the phone. She said she was impressed with my knowledge, as i was going to buy direct and certified, and the same for the ring, and wanted someone to seat the stone. She convinced me to bring my girlfriend in for sizing as i wasn't 100% sure/planning on getting it when she was asleep. THEN. Once she got her in there, she began talking about how my ideas of getting the ring somewhere else were terrible, and that I would get scammed and I had to be willing to fork out a lot more money from someplace like there. She quickly developed rapport with my girlfriend and began selling her on why it was best to buy there. When I tried to mention we were looking at a lot of places she manipulated, and said, "this isn't about you, it's about her. It's her time. She needs to be able to make Her decision, on just what She wants." She dragged out this type of talk even post conversation. My girlfriend of course ate this up, and it became a joke of a situation. An incredible insult and mockery to any idea of professionalism. This whole thing resulted in a fight, because later it was so obvious how uncomfortable I was being treated like this, and staying there an hour while she snake oil sold her.. By the time we left my girlfriend was convinced we needed to by their russian CZ "Diamonds". For almost the same cost as real diamonds. She was absolutely shocked when i explained to her what CZ really was. Of course she had to double down and change the subject because to believe she had been tricked would be too much, and the fact that I was treated like this. This place deserves 0 stars. I am limited to giving 1. I can't reccommend anywhere else more. Such a terrible,...

Recently, I took my wedding band in to get repaired after dropping it and losing a stone. My husband was quoted a fair price for how small the stone was and told them to go ahead. We were told up to 2 weeks to get taken care of. After 3 weeks, my husband called and they said it would be done by the next day. It wasn't done and in fact, I received a strange text that I would assume the sender thought was 'witty' but it only proceeded to confuse me. When I asked for clarification, I was told that my ring had just been started on and they apologized for the delay. Fast forward another 2 weeks and my ring is done, upon review of the ring, the replaced stone was darker than the rest of the setting and when I pointed it out, the gal said 'where honey?' as if it wasn't obvious and she doesn't look at jewelry for a living. They took it again and said they would clean it up and get them matching, will take about a week. After TWO weeks, I get alert my ring is once again ready through an odd 'witty' text. The stone is still discolored but the gal said 'it was the best they could do. It was put through the process 5 times.' After having my ring back a day, I realized that they cut down into the band to repair it so the straight line of my gold band is no longer straight and the stone sticks up out of line with the rest of the stones. I am not impressed and if they would have told me they couldn't do it, rather than try and ruin the fluidity of my ring, I would have held more respect for them. Also, when I picked up my ring this last time, the woman helping me was very off putting and seemed like I wasn't worth the time of day. It wasn't a great experience and I don't think I will go back. I only gave a two star because my first experience when they resized my bands, was a good experience. That's why we chose to...

Stay away from this place!!

Father and son jewelry has taken away all joy from my engagement ring. When I look at my ring all I think about is how much this place put me through. It took MONTHS for them to resize the ring, and when it was done they didn’t bother to call me and let me know it was ready. After resizing it we still didn’t have an appraisal on it for insurance, the appraisal also took months to get and again there was no communication at all on their part. They always had an excuse: “oh we lost your phone number” “we had the wrong address” “we tried calling and no one answered” yet no one left a voicemail? No one sent an email? They had our email addresses and both of our phone numbers, as well as our mailing address so that’s a load of $*.

Here’s where it gets real good. I had another jeweler look at my ring, because after TWO WEEKS of wearing my ring I lost one of the smaller diamonds on the band. They found that two of the smaller diamonds in my band are only partial, not even full cut diamonds like they are supposed to be. They also told me I had two more diamonds that were very loose and about to fall out and they advised I should not wear the ring until it is fixed. They also told me the ring looked like it was rushed, as the soldering was unfinished and not up to basic standards. What a piece of junk. Don’t get scammed by this place...