Root Jewelers — Local services in Medford

I went in there acting like I didn’t know anything. I brought multiple stones and some stamped and set in jewelry to gage how honest they would be. My sister is a geologist for us government and I’m in classes to become one as well at SOU. I asked the nice lady if they had a tester to test a few stones to which she said absolutely. Of course. (This review isn’t about her in any way. She was kind. She callled head guy over to look and I thought he was bringing the tester. He glanced through the loupe which I also had with me and told me a few different things at first. So where is the tester I’m thinking ?! He then proceeded to take my 14 kt white gold ring with multiple stones and I knew one was mossanite. The remaining two were both natural sapphires and the ring was worth over 1100. And I have the certification paperwork as well. He told me it was fake and then went through all the rest and just labeled them fake too. I do this so I can gage the honestly and integrity of these licensed jewelers. This guy was slightly arrogant. Wouldn’t even speak to me. Only told her what they were while I was standing beside him. I would be extremely careful getting anything appraised or even buying from this place. I know they get people who honestly do not know what they have. I on the other hand knew exactly what I had. He lacked 2 things correctly. The rest he guessed and didn’t even bother to check his answers with a tester. I’m actually slightly worried for anyone bringing stuff in here to...

I recently had the pleasure of visiting a local jewelry shop to repair a ring that had sentimental value to me. What initially impressed me was the honesty of the staff when I showed them the damage to the ring. They weren't sure if they could fix it, but they were willing to give it a try. I appreciated their upfront approach.

To my utmost delight, the jewelry shop not only fixed my ring but did an absolutely amazing job. The craftsmanship and attention to detail were impeccable. When I saw my ring after the repair, I was astounded by the precision and skill that went into restoring it. It looked as good as new, if not better!

Moreover, I want to highlight the exceptional customer service I received throughout the process. Another aspect that deserves applause is the pricing. The quote I received at the beginning remained unchanged, and there were no hidden fees or surprises upon completion of the repair. I found the price to be fair and reasonable, especially considering the remarkable...

This shop and staff are just amazing. The best jewelry design and shopping experience I have ever had. My fiance bought me a beautiful vintage engagement ring. It couldn't have just any wedding ring to go with it. The team at Holliday custom designed a band that fit the curve of the ring perfectly. They were incredibly sweet with my going back and forth about different design options. To make the whole experience even better when I go with with my two boys they are so good with them. They engage them and keep them occupied in the sweetest ways and seem genuinely happy to have them in the shop. Which is something because they are rambunctious little boys (5 & 7)!! Plus the ring is just stunning. They have a unique selection of jewelry, way beyond the...