CravingCave — Restaurant in Medford

Food was okay (after they burned my fajitas the first time around) but service was God awful, we were the only ones in there and I counted 6 different employees. Took 10 minutes for anyone to come by and ask for our drink order. Then took an additional 12 minutes for 2 mix drinks, which were dropped off by another worker and they said well be back for your food order. Which took another 10 minutes. Now it's been a hair over half n hour before they even took our food order. We finished our drinks which were decent for their prices. Then my wife's hamburger and our appetizer came out at the same time roughly 15 minutes later. So 45 minutes to get our food. Which mine was missing. Another 6 minutes and they came out and said my food got burned it'll be awhile longer. My wife was waiting for my food before she ate and they offered to take it back and put it under a heat lamp until my food was done. Another 8 minutes then mine came out. Her burger got dried out from the heat lamp and wasn't good at all. My food was good but the meat wasn't very good. Likely burned a tad again. No one ever apologized or offered anything in return for the tremendous wait. We had over a 100$ ticket and again were the only customers in at the time. We voiced our complaint about the service and food and they said I'm sorry and about 5 minutes later. I went up to the bar to ask for boxes and the ticket and they sent what appeared to be the newest employee out to us. Never saw a manager and not once during our well over hour visit did it feel like we were given any customer service. Will not be going back for food. Maybe for a drink at the bar during a busier time in hopes for better service as the drinks were really the only thing positive about the experience. But over all wouldn't recommend it to anyone especially when they are slow. This was a...

Off to a bad start, even getting seated seemed like an inconvenience. After agonizing about where to put us in a nearly empty restaurant, it took almost 15 minutes to take our food order. The server came by twice to apologize for the delay with our dinner, giving some excuse about having a lot of online orders. Funny though, only saw one Door Dash driver at the front the whole time. I honestly felt bad for her because it's not her fault the kitchen was so disfunctional.

As for the drinks and food, I ordered a tequila sunrise, sub rum. But apparently, the bartender didn't know the difference between grenadine and Aperol. Tasted like cherry cough syrup. I've never left a $14 drink unfinished but i just couldn't choke this swill down.

For dinner we ordered the "steak" and chicken fajitas to share, which arrived 40 minutes later. They had the audacity to try to pass off this grey, luke warm, dried out unseasoned sandwich meat as steak. See photo. Chicken at least looked like chicken but flavorless as well. Tried to heap sour cream and guac on it just for a semblance of moisture. If i could give negative stars for the food quality, i would.

Bottom line, spend your $50 elsewhere. This place has been there for 2 years and if they haven't figured out how to run a kitchen yet, they never will. Overpriced and...

Avoid this place. Food is over priced, bland, and cheap ingredients. Came here with a party of 6. Ordered carnitas nachos and 4 tacos for my GF and I to share. Server brought the food for the whole table but did not have our tacos and then had to ask us how many and what kind of tacos we had ordered to begin with, indicating she never put the order in. Half of our party had finished eating and left and we were almost finished with our nachos and still had not received our tacos. I requested to cancel the tacos and the server immediately got a bad attitude and said they were almost ready and I again said no, we don’t want them now and to cancel them. 2min later she came back with our tacos boxed up to go and was still trying to get me to take them. I now very firmly told her absolutely not, take the tacos off my tab. Then a man we never met this evening came back to my table with the boxed up tacos and demanded I explain why we were not taking them. Very frustrated at this point I told him the server never put the order in, they were late and we are no longer paying for them and did not want them. The server was clearly upset with us and was very unprofessional in her attitude while ringing us up. Save your money for a restaurant that actually has quality service and food. You wont...