Gordon Food Service Store — Local services in Medina Township

My wife and I shop at Gordon's on a regular basis and have done so for several years. We are usually very satisfied with their products and service.

There is one product line that we wish to warn other consumers about however and that is the Gordon Choice Chicken Breasts.

We use to buy theses breasts for Gordons over 10 years ago and stopped because of the quality. There is a problem that some chicken farms have where the chicken they produce is substandard. The term that we found through our research is Woody chicken. Woody chicken, even when properly cooked, is absolutely horrible. It literally tastes like you are biting into and chewing a hard piece of rubber. I've never eaten a hockey puck, but I'm pretty sure it would taste along the lines of what woody chicken taste like.

We have a family of 4 with two sons, and chicken, like it is in millions of households across America, is one of our meal staples. We switched to Schwan's (with the yellow trucks)...who we were always very satisfied with...but unfortunately they went out of business. We were customers of theirs for approximately over 10 years.

With this being the case we decided to try Gordons Choice chicken breasts again. We figured, incorrectly as it turned out, that Gordon's would have most likely solved their chicken sourcing issue and be supplied with chicken that is consistently tender and delicious.

We purchased 1 bag for $23.99 and were happy to go through that bag and be satisfied with everything. None of the pieces were "woody." With this being the case, we purchased two more bags the following week. The first two breasts that we thawed out and cooked had that dreaded rubber texture and taste. We were seriously disappointed.

My wife called the store manager to discuss the situation and see if we could get a refund or at the very least an in store credit. Unbelievably, they said that anything frozen they cannot take back once it leaves the store! So basically we're stuck with $48.00 worth of chicken that may or may not be woody.

I say this...(may or may not) because it is hit or miss with the quality of each breast in the bag. The bag she opened...with the first two pieces being horrible do not make us feel very confident that the other pieces in the bag will be okay. Just like over ten years ago when we were purchasing these chicken breasts, it's really a roll of the dice with what you're going to get.

Of course we will not EVER purchase this brand of chicken ever again. We are writing this review in order to warn other hard working people to avoid having this situation occur to them.

With the price of food being what it is today, people deserve to get a quality product CONSISTENTLY when spending their money.

As I said when I began this review, we are satisfied with Gordon's overall, but their failure to source better chicken breasts for their customer base and their failure to remedy us when we are so dissatisfied has prompted me to write...

I am a huge supporter of Gordon's and have been a loyal customer for years...I am a food service director and have used Gordon's for 34 years in LTC as well and this is the first time I have ever had horrible service at a market place. The girl at the register, after ringing me up throws all my freezer items along with dry items in the same box...I asked if she could please put dry item separate from the freezer items she got upset then preceded to yell to a co worker...yeah I see what you mean...and he yells back is it 5:30 yet.She then lays her head on her hand and ignores me the rest of the transaction...where has customer service gone? So frustrating because this is a great company being represented by...

I called the store to make sure they would have what I needed 1 case of 16 oz cups the gentleman that took the call said yes so I drove there & the same gentleman helped me, it turned out that they only have 29 sleeves of the 16 ozs cups instead of a case that carries 40 sleeves I told him I would take them. A case a 16 oz cups cost $69.99 for 40 sleeves when I checked out I got charged $144.00 for 29 sleeves I said something to the manager who had took my call & I said a case $69.99 & I got charged double his response was well we give a special discount when you buy a case I responded back & said I called & you said you had it & now since you didn't I have to pay double. I'm sorry I didn't think...