KAY Jewelers — Local services in Medina

Horrible experience at Kay. My husband bought a ring at Kay and had it resized after that. I didn’t wear it until the end of January 2022. But after wearing for a brief time, the end of April, 2022 the mini stone fell out. we took it to Kay to be fixed.

Kay received it and sent some to a repair facility. The facility could not fit the stone properly to my ring. It was too small and made the ring appearance ugly and awful. The salesperson Savannah and another salesperson Brenda admonished the fact that the ring was not right after it was sent out for repair 4 times. 4 times which is 4 weeks, and my ring came back horribly ugly and without the correct stone. They said that 1 in 3 stone ( bigger stone) had also been damaged. They said that they would do right and fix for me… but no.

We are still patient over the 4 times it was sent out. The smaller stone remains too small and the bigger stone ( in 3 stone range) was damaged by them and was replaced with a smaller and cloudy one - very poor quality and service. After once again returning, the salesperson at Kay said she would send my ring to another company for the 5th time. But alas, they couldn’t or wouldn’t do anything to fix my ring. My ring is now horribly damaged and very ugly and needs total replacement.

The salesperson said she will put a request in to special order my ring ( the previous supplier) and said she will call us soon with a response. But after 2 weeks, nobody contacted us. My husband called after that and they said the manager was not there and that they would call us back. And of course, there was no call from anyone.

Then we stopped at the Kay store in Medina Ohio. Savannah said that the request to order my ring is still pending and ask us have to wait and wait she will contact us soon. Soon afterwards, still nobody called us. A week later, we called them on July 15th 2022, and they said they will ask some other company to special make my ring for me because the previous supplier can’t or won’t do it. They want us to pay additional fees which are more than double my original ring’s price, otherwise I have to choose another ring at Kay to replace my ring with possible other fees.

This is such an irresponsible and poor way to run a business. They are not accepting responsibility that they or the repair facility damaged my ring. And on top of it all, we have been met with very condescending, poor, and horrible attitudes. I talked to Savannah, and even though she said before that there would be no additional fees, suddenly she changed her mind and tune and apparently now there will be additional fees. They are so greedy towards us, wanting us to pay for what they damaged. I requested to work with her manager in order to solve this problem and she sent us a horribly rude woman who called manager of Savannah with a bad attitude and talked to us like a person with no training

And the end of the story, after almost 3 months of trying to get my ring fixed, going back and forth, they are telling us that they will not accept responsibility for what they did or compensate us for all our inconvenience they have caused us.

They are still asking us to choose another ring or pay additional fee for making a new ring (which they damaged) which is more than double the original price and pay the fees that go with it.

This is a very greedy and horrible business. Scam ,cheap product, poor quality of service. Do not EVER...

I recently had the pleasure of visiting Kay Jewelers to purchase a special gift for my loved one, and I cannot begin to express how grateful I am for the outstanding service provided by Savanah. From the moment I stepped into the store, she exuded warmth and genuine kindness, making my shopping experience truly memorable.

Savanah's expertise and knowledge in the world of jewelry were evident as she patiently guided me through the selection process. She took the time to understand my preferences and budget, ensuring I found the perfect piece that matched my loved one's style and personality.

What truly stood out was Savanah's exceptional attention to detail. She went above and beyond to answer all my questions and provided valuable insights, making me feel confident in my choice. Moreover, her passion for jewelry and dedication to customer satisfaction shone through, creating an atmosphere of trust and reliability.

Her professionalism and courteous demeanor were unwavering throughout the entire transaction. Savanah made me feel like I was her top priority, and she made the experience truly enjoyable.

Additionally, she skillfully helped me with the gift wrapping, adding an extra touch of elegance to the presentation. The smile on my loved one's face when she opened the gift was priceless, and I owe it all to Savanah's assistance.

If you're looking for exceptional service and an enjoyable shopping experience at Kay Jewelers, I highly recommend seeking out Savanah. She is an absolute gem and an asset to the store. I will undoubtedly return to Kay Jewelers for my future jewelry needs, thanks to the incredible service I received from Savanah.

Thank you, Savanah, for making this experience so special and for going above and beyond to ensure customer satisfaction. You are truly a credit to the world of retail, and I cannot thank you enough. Keep up the...

I recently had the pleasure of working with Morgan at Kay Jewelers when I was in the market for a new piece of jewelry. From the moment I walked into the store, Morgan greeted me with a warm smile and made me feel comfortable and at ease.

She took the time to listen to my preferences and understand what type of jewelry I was looking for. She also patiently answered all of my questions and provided me with valuable information about the different options available. I never felt rushed or pressured, which is something that I greatly appreciated.

One thing that stood out to me about Morgan was her extensive knowledge about the products. She was able to explain the different styles, cuts, and settings in a way that was easy to understand. This helped me make an informed decision about my purchase.

What impressed me the most about Morgan was her genuine passion for her job. She truly loves helping customers find the perfect piece of jewelry and it shows in her dedication and enthusiasm. She went above and beyond to make sure I was satisfied with my purchase and even gave me some tips on how to take care of my new jewelry.

I also appreciated the fact that Morgan was not pushy and respected my budget. She showed me options that fit within my price range without making me feel like I was compromising on quality. This made the entire buying process a pleasant experience.

Thanks to Morgan's assistance, I was able to find a beautiful piece of jewelry that I am absolutely in love with. I would highly recommend her to anyone shopping at Kay Jewelers. Her excellent customer service, knowledge, and friendly personality make her a true asset to the store. I will definitely be back in the future for any of my jewelry needs. Thank you, Morgan, for your help and making my experience at Kay Jewelers a...