Verizon — Local services in Medina Township

I was in need of a new phone, and had received a text from Verizon that they had a $300 off special on a new Galexy on my account. After my 35 minute drive to this store and arriving about 1p.m. I see the "WE ARE OPEN" sign in the window. A man came out and told me I could not enter without an appointment, and they had no available appointments today. Another sign stated "First responders can enter without an appointment", my husband asked about using his firefighter ID for entry and was denied. The clerk stated that the sign was miss leading. He informed me to use the My Verizon app to place my order for pick up in roughly an hour. I tried for over an hour to use this option and each time the final price of my transaction was drastically incorrect and it also would not let me complete my order. Finally I see the clerk emerge and ask for assistance, and he refused. Outside fully masked he would not even speak to me. He continued saying, you need an appointment. I understand the precautions during this difficult time, but this does not justify the rude treatment I received. After calling another branch the recording stated that for the health and safety of thier customers Verizon has reduced staffing. Needless to say, Best Buy was more than happy to...

Came in this morning with my husband to update his phone. Frank helped us right away and helped get my husband into a new iPhone. Frank was sooo helpful and friendly! I know sometimes shopping for phones can be stressful, but Frank made it a pleasant experience. I will absolutely be recommending the Medina Verizon store to friends and family in the area.

*added: while we were there, there was an extremely rude and arrogant man that came in and gave the other Verizon workers crp because he and his small brain couldn’t figure out how to update his new phone. He raised his voice to a female worker, and a male worker stepped in and very politely asked him to either lower his voice or leave and he left in a fury. Sadly the workers said that happens about everyday with rude customers. I’m gonna need the general public to DO BETTER...

Went to the store because I lost my phone. I spoke with a sales associate who provided me with contact info to make an insurance claim. Considering that I don't have another phone, making a phone call, to file a claim, is impossible. I also don't have Internet connection at home. I am disabled, and on a budget, and can no longer work. I was advised to go to the local library to use one of their computers to file a claim instead. Unfortunately, for reasons unknown, I wasn't able to file the claim. As a costumer of 20 + years, and paying $150 a month, for service, and their total indifference to help me out at the store, I officially cancelled my service with them. Seriously, if you can't help out with a lost phone issue, inside your store, then your costumer service is completely...