The Home Depot — Local services in Medina Township

I purchased an 'As Is' Electric Eel (3/4" x 100') from their rental department for $1k. I asked if there were any known issues prior to purchase and they said no there were no issues. In using the snake I came across a slight bend at about 65 feet and then a major kink at about 70 feet. Called them to return it and they refused, saying I put the kink in the line. By hand? I think they knew they were selling me something thinking I would never go past 50 or 60 feet, and my lateral is 90 feet. Had to call the BBB to work it out. Upon return the rental rep. argued with me about operation and kept saying I put the kink in it, which is just not true. I would have to be superman to put a kink in it by hand like that. That was clearly done by some form of mechanical retrieval which I did not do. I was still fair in suggesting that I be charged a day rental since it did work on my clog at 50 feet. The clerk was blatantly an ass and aggressive in his accusations though, in repeatedly accusing me of putting the kink in the line instead of manning up and being honest that they sold me a snake that would only work up to 70 feet. Yes I did get most of my money back but they should have thoroughly checked the item before sale and represented the issues honestly. If they did know about the issues and sold it to me like that without telling me then they are completely dishonest. 'As is' is not a catch all for items that are broken unless you represent...

My grandma bought a washer and dryer from Home Depot and had them come out and install it. We have a propane hook up and bought a gas dryer. While speaking to a representative at the store I was told that that they would not be able to connect the dryer because it was gas to propane and that all I would need to correctly hook it up was a conversion kit. We had to order the kit online because they didn’t have it in store. On the day of the install the installers then informed me that they did not have the flexy pipe that was needed and that was something we had to purchase. My grandmother was informed by the sales person when she made the purchase that the dryer and washer would come with all the necessary parts to install it EXCEPT for the conversion kit. So we once again had to go to the store and spend more money for another part so we could properly install the dryer. While the installers were here they told us that they were doing a test run on the washer and to let it go through the full cycle before using it for any cloths. The installers left as soon as they turned the washer on and didn’t check to make sure it was working properly. After they left I went to do a load of laundry and apparently they never turned the water back on to the washer so the test run that they were doing didn’t even get done properly. Overall was a BIG...

I drove an hour from the Avon area to pick up a small bathroom vanity only to miss curbside pick up by about 3 min (they closed at 6pm) Luckily I was still able to pick up this item by going inside. I wish I had gotten the young man's name who helped me at the courtesy counter....he was very polite, pleasant and helpful. Once the item was brought up front he attempted to load it in my small vehicle (Hyundai Elantra) the trunk opening is very small. I never gave it a thought about not fitting. He then determined it would fit in the backseat, so he grabbed another employee, who was also very nice and very helpful, and they managed to get it in my backseat! So grateful! I sure didn't want to have to make that trip again! I wish I knew both of their names...they deserve recognition for going above and beyond (It was 11/12/20 between 6pm-7pm) I would not hesitate for a min to go back to this location if necessary. Their customer service was phenomenal! Thanks Guys! I hope your bosses know what great assets they have in...