Panera Bread — Restaurant in Medina Township

8/6/24 Avocado toast: 1) not bad but it's only toasted on 1 side!, 2) I wish it was offered throughout the day not only breakfasts. It would be a great pick me up anytime during the day. Especially for those of us watching our caloric intake.

5/21/24 On Panera's website it say "Tuesday's Baker Dozen" for $9.49" but I get there and they won't honor it because they said that's only for corporate stores!!! What The Heck!!

3/14/24: OK so I went inside to get a bagel and coffee around noon. I waited patiently and the register for someone to take my order. To no avail! Multiple workers walked right past me and basically ignored me. They seemingly were to busy with drive through or online orders. Ok so walk in customers is what built Panera Bread. Why would you ignore us??? I final left and went elsewhere...I highly doubt corporate ever reads these comments. Older Comments: If I could give less than 1 star I would! I have remained silent for a long time about the issues that concern me. Where do I start? The Medina location has been going down hill since manager Belisa moved to another location. The word "customer service" no longer has a meaning! The staff is inadequately trained. Mistakes are routine and the norm vs. a "once in a while thing". The thing these young people [and the Panera Bread Corp.] fail to recognize is us Baby Boomers are the largest segment of the population. We have money to spend, but will go elsewhere if we get poor customer service! 1] One thing that real bothers us is when our change is "thrown" at us. Yeah I know it's a lost art to count your change back t you, but please do not thrown our change and receipt at us in one big lump! 2] When they first came out with the breakfast sandwich with an over easy egg on it they failed to recognize what can happen. So at that time I ordered a breakfast sandwich to go. I was headed to an important meeting so I was eating it in my car in the parking lot. I bit into it and something "popped". I looked down and the yolk was now in my lap and car seat!!! You've got to be kidding. I went inside to the bathroom to clean up my pants hoping the water would dry before my meeting. Not a good experience! Months later they finally started asking, "do you want that scrambled or over easy?". Well new hires [not trained well] or lazy customer service people do not ask that each time...more later on this... 3] Also back then I was waiting for my bagel to be toasted and I looked over and saw a girl filling the plastic tubs with peanut butter. NO it was not a "Healthy" peanut butter. [thought Panera Bread was about healthy ingredients...] It was JIF probably from Walmart next door. She saw me looking and immediately moved things out of my site. Kinda like a child getting their hand caught in the...

I'm really not one to go out of my way to bash on a business, but in this case, extremely concerning events have occurred enough times now that I feel obliged. Visit 1: I got home after ordering through the drive-thru, & not only did they give me the total wrong sandwich without telling me, but there was also a hair in the sandwich. Threw the whole thing away. Visit 2: I thought I would give it another try via ordering online for in-store pickup. The order included a 4-pack of chocolate chip cookies for the kids. I'm assuming Panera didn't have any in stock or whatever, so they're alternative "disguise" attempt was to put a single M&M cookie on top, & a huge stack of napkins underneath where the other 3 THAT I ALREADY PAID FOR would have been. So now you're trying to cheat me ... [FINAL] Visit 3: I ordered online for in-store pickup. I ordered a couple of things including multiple bakery items. After I picked up my order & was double checking it in the car, I noticed more than half of the bakery items were missing. I walked back into the restaurant, waited at the counter for 10+ minutes before an employee acknowledged me, & told them what happened. The employee rudely barks, "Well we don't have any." So because you don't have any of the multiple items I ordered & ALREADY PAID FOR, you just don't include them without saying anything to me? There was nothing else I wanted so I said, "Okay, can I get a refund for those items then?" She rolls her eyes at me & walks away, & a manager came back & issued the refund. I should have said something at that very second, but I just wanted to get out of there. But either way, sounds like you're trying to cheat me again ... & now I'm done. I will not return to this Panera Bread location & I wouldn't advise anyone...

My comments are directly related to customer service vs. food quality. We have always enjoyed Panera--if fact, it was my go-to when delivering lunches for the physician offices I call on. Last night while recovering from surgery earlier in the day, my daughter placed a large order for our family with curbside pickup. The order was placed at 5:30, to be picked up at 6:45. My son was there promptly at 6:45 and alerted the restaurant that he was there through the app. No one came out for 20 minutes so he called inside. The girl stated they were very busy and hung up on him. He then waited 10 more minutes and finally went into store--now 7:15. The staff was in the process of making the order. They must have made the mango smoothie 1st as it was warm when we finally got it home. 3 of the sandwiches were made incorrectly. I went into the store today and spoke with Assistant Manager, Sammie. She refunded the incorrect items but would not credit my card for the remaining order. I told her about the lack of customer service issues, and the time we have now spent on trying to get a healthy dinner for the family. I asked for a gift card for just what was spent on the order and she would not agree. She did not even say she was sorry, just that "you should have called last night" or "brought in the whole order for credit". I asked for the manager, Danielle, but was told she was on vacation. Sammie had an attitude (she seemed very young to be in a position like that, but I do understand we are all short-staffed) but even in a pandemic, you need to remember it is your customers that keep you in business. We will not return to Panera,...