PANDORA Jewelry — Local services in Memphis

If I could give 0 out of 5 I would because customer service is a lost art.

Extremely disappointed with my recent experience at Pandora. An associate broke my necklace while cleaning it in-store. She took responsibility and called the store manager Shazia who didn’t seem to give a damn. The necklace is retired so she first said there was nothing they could do since I didn’t have a receipt. Hmmmm, I was never asked for a receipt but pull up my account because it was purchased here. Found it! Then it was, oh it’s over a year old and the warranty is only for a year. Tsk, i didn’t come in Pandora with a broken necklace, the associate broke the necklace. Then it was, oh you was an employee when purchased so I can’t give you full value but you have to use it in store. Fine, looked around and the didn’t have what I was looking for so I asked to put it on a Pandora gift card and I can but it online. The answer was no, it has to used in store. Needless to say I left with a broken necklace and a number to customer service to call.

Called customer service 2 weeks in a row and I’ve heard nothing back from the store manager or district manager, despite being told they'd follow up.

Pandora’s customer service has been almost non-existent — getting help has felt like pulling teeth. For a brand that markets itself around sentiment and special moments, their lack of accountability is really disheartening.

I expected much better from a company like Pandora and I will NEVER step foot in wolfchase...

Just left Pandora! Today is my daughter’s birthday. Went in to Pandora’s to purchase a charm for her. Let me start off by saying I was not greeted when I walked in. The associate was doing inventory I assume, but we did make eye contact. At this time, it was just her, the security guard and myself in the store. I knew what I wanted and it was in the display case. Out of myself being polite, I was waiting for her to finish pilfering around on the floor. Moving forward, a white lady walked in and was looking around. Do you know she had the nerves to ask her if she needed help before me. I waited on this associate for at least a 10 minutes. I did bring to her attention that I was there first. After that, I honestly didn’t even want her help. This incident happened on 4/5/24 at around 1:50 pm. Im sure that you guys may have the capability to run your cameras back. I am the lady in the pink and gray monogram shirt with the black pants on. This is the first time an incident like this one in particular has happened, but this is not the first time an employee has acted like they didn’t want to help. I am so...

Great customer service should be reiterated at a lot of businesses this year, but I was extremely disappointed with Pandora Staff today (11/17/23 @ 3:40PM). Keep in mind the charms can range from $25 (sale) - and up. I have purchase 3 bracelets ($255)& 20 plus charms ($685), but was denied having my freaking bracelet cleaned. I have never had this free service rendered due to limited time or store being crowded and today it was pleasant; however the lead/manager Triniti rudely advised her team to deny me this service. I asked the young lady (teeth outlined with silver or gold) for the number to the store and she told me to Google it(really cute & professional) . Luckily I'm a lady and didnt react to be caught on camera( keep in mind everyone isn't as kind). Everyone one needs a job, but also the customers that work hard to pay for them to keep a job deserve better. I understand dealing with the public can be stressful , but consider a career change if it prevents you from providing a Chic-fil-A experience to...