SpringHill Suites by Marriott Memphis East/Galleria — Hotel in Memphis

I hardly ever leave a review unless I feel extremely compelled to-usually due to AMAZING services/experience or a TERRIBLE one! These guys sure earned it!

After check in, the elevator STUUUNK! It was the smell of a wet scrunched up rag left for days in a hot humid place! My guess is it was how the carpet smells in there. After anyone complained they would walk in there and spray the hell out of it with Soooo much Febreeze you felt like you ate Febreeze. Not sure what was worse! Barf! 🤮

Upon arriving to our room. I noticed that though it’s nighttime it seemed as if the sun was shinning through my window. The ENTIRE second floor side was lit up with giant lamps facing the hotel rooms in which EVEN with the blackout curtains was still penetrating through!

Took kids to their dirty pool area. It was HOT & HUMID in there. Did they turn the heater on in that room?! Kids said water was freezing so they didn’t feel the humid hot so much but I unfortunately couldn’t stay there for too long had to get them out from the uncomfortableness and sweat !

Back in the hotel room, the bathroom looked and smelled moist and nasty. There was dirt everywhere. Inside the tub, outside the tub you couldn’t escape it. Pretty sure we saw poop smeared on the floor. Now let’s just give them the benefit of the doubt and say they had a terrible cleaning crew or were super under staffed…. But then how do we explain the MOLD! Yeah! Worthy of a call to the health department. Seemed as thought they tried to remove it with paint or maybe scrubbing it with a mold removing liquid but I see it! The walls looked wet even though we hadn’t used it yet. That bathroom smells moist always! Listen I know it’s an inexpensive stay but there’s a fine line between cleanliness and health!!! C’mon! Pics added are from the bathroom before any use!!!!

The beds : They only add 3 half pillows per bed which is fine, except it was the flimsy half ones… which again it’s fine- I’ll just call to get more right? No. The phone in my hotel room didn’t work- no dial tone though it was connected. The couch in the room looked like a mechanic worked on the dirtiest car he could find and worked on it on top of that couch. Also side note with outlets: some outlets work some don’t. Test your luck with all of them until you find one that works!

Morning breakfast! The coffee, oh wait more like a boiling water with a hint of what used to be coffee! And don’t even get me started on how messy the area was with paper towels all over the coffee area floor and under. The creamer area was empty or a hot mess. There were no cups on the coffee table area that were meant for coffee. Only plastic ones. Only half the breakfast wad served. No waffle batter, no sausages or potatoes. Only egg and ham. The rest was a mess all tables were dirty, nobody was cleaning after others left.

Did I mention our cards were quality inn cards? We’re in a Springhill… did this used to be a quality inn? Were they trying to save money? We’ve been on the road for a week now jumping from state to state to explore west to east. The more east we go the worst the Springhill locations get. They were the best at first but not so much anymore! I was in room 223. 10/10 would recommend you stay hell away! Not just from that room apparently THE...

My family tried to stay at this hotel in January. It was my daughter's birthday and she wanted to go swimming for her celebration. We had tried to call ahead to several hotels to find one with a heated pool that was actually operational, but only one ever answered the phone. Their price was out of our range, so we drove over to this hotel strip to just go in and ask in person. Their front desk person told my husband that they did have a pool in operation and the night's rate was affordable for us. Before we paid for a room, I checked again, just to make sure. I asked about the pool situation, and the employee kindly called someone to double-check. Yes, they had a pool that was open. Awesome! My daughter's birthday dreams would come true!

We took our stuff up to the room and ran to the mall to get something to eat so we could make the most of the swimming time and not have to break it up by getting out for dinner. When we returned and headed down to the pool, we quickly realized we had been duped. The water was way too cold for even children to enjoy. They tried. Within 5 minutes, they were shaking and asking to leave. What were we to do? The hotel staff knew the reason we were there. We could have celebrated another way and not bothered with a hotel stay. But she wanted to swim in a warm pool for one evening.

My husband went to the front desk to ask if the heat could be turned up. Then he was told that one of the heaters in the pool was broken. Why did they wait until it was too late to tell us that?? All of that could have been avoided if the staff had been honest with us upfront. I know ice baths are a popular thing right now, but you should at least not advertise them as regular pools.

When I checked out to leave just a couple of hours after checking in, I told the new receptionist our situation and she said that she had heard about it. She obviously felt bad for us. I asked for a refund and she said that she would have to speak with the manager, went to an office behind the reception area, and quickly returned, saying the manager was not on site and that I would be contacted the next day. When I called the next morning to check on the status, I was told that the manager said I could not have a refund (although no one had reached out to me to tell me that). The man, whom I spoke with, gave me a gmail email address to contact the manager when I asked to speak directly with them.

Since this debacle, I have try to contact the hotel twice, both times being told a manager is not on site to speak with. I have also contacted Marriott customer service 5 times and every time I am told that a claim has been filed for them to refund my money, but that the local hotel manager is receiving the case, lying about trying to contact me, and closing the case. I would just like a simple refund. Apparently, being honest is not something this particular location is...

We recently stayed at the Springhill Suites Memphis East Galleria and it was the worst experience imaginable. And that itself is a massive understatement. ||||As Marriott (Bonvoy) members, we have stayed at many properties across the country. This hotel should not be a Marriott property, or anyone’s for that matter.||||It started out good for us. I was a little apprehensive after reading some of the reviews, but everything was okay the night we arrived. The next morning was a completely different story. We were harassed repeatedly by the housekeeping staff, so I called the front desk to request a late check out, something I usually get. She refused my request and told me check out was at 11:00 AM, which was the approximate time already. When I told her it said 12:00 PM on the back of the door, she insisted that it was 11:00 AM and threatened to call the Police if we didn’t leave immediately. I thought she was bluffing… she wasn’t.||||I called Marriott for possible negotiation help, which didn’t work. About 11:20 AM there was a loud pounding on the door, it was the Memphis Police. I brought one of the officers in and showed him the sign on the door, he read it and said he didn’t care, he was going by what they said. Two other officers then proceeded to barge into our room, uninvited, with a luggage cart, holding the door open and giving us no privacy to get dressed and collect our belongings. They bullied, harassed and rushed us, as the hotel staff outside in the hall watched on, as if enjoying the spectacle. At one point they said we had 12 minutes and if we were not out by 11:35 AM we would be arrested for trespassing. We haphazardly finished, quickly checked the room and were escorted out, with the hotel staff lining the walls watching us leave. ||||We got in our car and left the property, mortified and traumatized by the entire surreal experience. It took a while to regain our composure, and we eventually found a nice Days Inn where I was able to shower and organize our belongings better. We then drove the approximate 400 miles home. We did nothing that day as we planned, but at least no one was hurt or in jail.||||We are Marriott lifetime platinum elite members, we should not have been treated this way. No one should. No one. There were a number of ways the hotel management could have dealt with the situation better, including simply charging us for another night’s stay, (They have access to two credit cards in our file) which they would have stood to benefit from. But instead they chose to resort to extreme and truly despicable behavior that subjected us to needless emotional trauma.||||So, as I said in the title, if you choose to stay here, you could go to jail. We were less than 10 minutes away from ending up there ourselves, and for the crime of staying in a room that we paid for as a home...