Men's Wearhouse — Local services in Mentor

I wish I could give this review 0 stars.

I visited the Mentor Men's Wearhouse this morning in the hopes of finding the perfect tuxedo for my wedding, however I was met with this worst customer service imaginable. The store was decently busy when I first got there (roughly 15 minutes after opening), and after approximately 20 minutes of waiting and looking around the store, I decided that it might be easier if I came back in a little bit. After running a few errands, I returned and thankfully the store was much less busy (3 parties total, myself included). I spoke with one of the other parties (2 males) who I had noticed in the store when I was there prior, and they mentioned that they had been waiting for almost an hour and a half. We finally were able to speak with one of the store associates (associate 1) who directed the two guys to the only other store associate (associate 2) for their fitting. I then explained to associate 2 that I was there to look at tuxedos and was hoping to work with them to understand my options as I wanted to purchase my tuxedo outright. If I was able to find something that I was interested in, I was hoping to purchase 8 additional tuxedos. Associate 2 then also directed me to associate 1 and said that he was unable to help me.

Associate 1 explained to associate 2 the situation. Associate 2 told me she was busy and I would have to wait. I'm a patient person so I had no problem waiting for my turn, even though another party had came in and associate 2 indicated she would be helping them first. After a few minutes, Associate 2 said that they were behind because the other associate was a trainee and it would be awhile so I should leave and come back (something I already did) or I could go to another location. I said that I had no problem waiting. I loafed around for a few minutes (the store was not very large, so you could look at everything in 15 minutes or so) and waited for my turn, however I was soon met with a comment from Associate 2: "Standing there staring at me won't make me go any faster" and that I could come back later when there were more associates if I had a problem. I told the associate that I had no problem waiting and that I couldn't return later in the day. The associate responded by snapping at me and demanding that I not "use that tone". Associate 2 huffed off with the two guys to complete their fitting. While I continued to wait, Associate 1 came back to the area and I asked politely if associate 2 was ok? I understand that there were multiple parties before and I don't have a problem waiting around. Associate 1 regurgitated my statement about there being a lot of people earlier and that associate 2 was just "flustered". I said ok and continued to wait.

Associate 2 came back from the fitting area to grab some jackets and trying to lighten the situation, I attempted to sympathize with her while she was still huffing and sorting through jackets. "Do the fittings normally take awhile?" I was continuing to try and say that I understand how backed up it can get (I worked in food service for a long time), however I was promptly cut-off and then verbally berated about how "she doesn't know a time frame" and to "not speak to her that way". At this point, I was quiet honestly appalled because I had been nothing but kind and courteous to both employees. Before I could say anything else, associate 2 demanded that I leave the store. I tried getting her name or card (I never had the chance to earlier since we hadn't started working together yet) yet she refused to answer anything else. She cut me off and demanded for me to leave or else the police would be getting a phone call.

I have never been so rudely addressed and this associates employment is a complete stain on Men's Wearhouse's reputation. I walked into that store hoping to spend thousands of dollars for my wedding, and left never wanting to go back again. Please reconsider other establishments before...

When you walk in, they are happy to help you to get the sale. When you come back, the items aren't ready, are poorly altered, and they don't care now that you already bought the items. If you value your money and your sanity do not shop here. I only met one employee that was actually working to help us (not that I met everyone who works there). I wonder how such a great worker ended up at a not great place. We were ordering a groom's suit and literally everything went wrong. We had to constantly follow up to make sure alterations were happening for one thing. Another issue is my husband works out a lot and the suit, even after expensive "altering" did not do him justice and was quite baggy and unflattering. Some employees are very happy to sell to you here but ignore you when you have problems. Options are limited. Everything here is outrageously expensive. I ended up canceling all business with them and the canceling process for my husband's suit and accessories was around $160 they would not refund at all. They would not let us return everything. If they even begin to alter aomething, they will not return it whatsoever. We were charged a little over $100 for pants that we were not satisfied with but had to keep because they began to to alter it- even though they broke their word and were late on altering. They didn't even start altering till we arrived and asked to try on. They wanted to charge me $140 for 3 items- a pocket square, white shirt, and tie rental for one day. I can buy it cheaper than that. The poor groomsmen paid $255 for their rentals. Expect that they will not even attempt to make it up to you for all the mistakes that WILL happen. You end up paying for their mistakes in a way. Nothing personal, but Men's Warehouse, you need to step up your game and actually care about customers. If you make a mistake, don't charge the customer outrageous prices. Anyone considering shopping at any Men's Warehouse, please save your money and peace of mind and go ANYWHERE else. You deserve better.

Just heard from the groomsmen- 2 bowties were rented to the groomsmen with the clip to hold the bowtie around the neck already broken. They had to MacGyver with paperclips to keep the ties on their neck for our wedding.

The ONLY good things I have to say about them are that one employee was very patient with me changing my mind a lot, the location is decently accessible, and the store hours are decent for working people. Surprisingly, all the guys ended up being able to get their suits for our wedding. However, I regret having our groomsmen spend so much when they could have bought a suit for less and have been able to keep the suit. We shopped elsewhere for the groom's suit (after already losing money on part of a suit here) and will never return to Men's...

I rarely ever do google reviews, but wanted to leave one for this store so no one goes here.

I initially visited the store in Mentor to purchase a new black suit for an upcoming wedding. I found a suit I liked, but the pants needed alterations. The jacket that fit me in store was a sample, so they ordered a new one. I paid in full for the suit that day.

A week later, I received a call that the jacket had arrived. Assuming the pants would be ready too, I went to the store only to find out they weren’t done. I was told they’d be ready in another week or two. This was now my second visit to the store.

Two weeks passed with no updates, so I called since it was just a week before the wedding. I was shocked to learn the pants hadn’t been altered because an alteration fee hadn’t been paid. This was the first time I was hearing about any additional fee, even though I paid in full initially. I asked if I could pay the fee online, but was told it had to be done in person. Eventually, the manager agreed to let me pay when I came in. Also, if I didn't call, the pants never would've been done.

A few days later, I called again to check the status. Once again, I was told the fee still needed to be paid. With only three days left before the wedding, I said this was urgent and was assured the pants would be ready the next day. When I arrived, the pants had been altered incorrectly, even the associate working that day agreed. I was then told I’d need to pay a rush fee to have them fixed in time.

This has been, without question, the worst customer service experience I’ve ever had. I strongly advise anyone looking for a suit or tuxedo, especially for a wedding, to avoid this store in mentor and...