Ashley Store — Local services in Mentor

My husband and I went into Ashley Furniture in Mentor after going to multiple other furniture warehouse/“discounted” stores thinking we would only be leaving with model numbers and ideas of what we wanted the other companies to order. When we got to Ashley, we were greeted with someone who seemed honest and dedicated to getting us what we wanted. Stacy was great in the beginning and spent time with us looking. She then turned us over to Jessica who was equally as helpful in the beginning. When we told them our intentions, they told us they would price match the furniture we found at the other stores so we were sold. Financing, the name-brand, and a company we thought was reputable enough to take their customers seriously and handle transactions with integrity-yeah right. Upon ordering all of our furniture, we chose to order our bed frame/headboard separately. They had zero, nada,zilch availability to deliver that product to us within the next three-ish weeks. Very disappointed, we agreed to pick it up. Reassured that the frame would be there before we got our new HEAVY purple mattress, we agreed and ordered it. Well- it wasn’t there. Not only was it not there, it was late by a week. So we ordered a mattress and had to reschedule that delivery time until we got our frame. What they DON’T tell you about picking up your own frame and headboard is that you then have to put it all together on your own... which was not easy. Okay. Onto the rest of our furniture. We ordered a sectional and dining room table. Both items we could have gotten within two weeks from another company, were scheduled to be delivered in one month (not unreasonable). We told Stacy and Jessica our housewarming party was planned for the weekend following that date and they said no problem it would be there. Little did we know, our furniture was going to be delivered OVER a week later than that promised date. We had already sent invitations for the party and had to call everyone and reschedule the party!!! Ashley furniture took $100 off the order after a lot of negotiation. That brings us to today. We called Ashley furniture of mentor about returning or exchanging 6 large pillows (still in plastic wrap) that came with our sectional. We were not told about the pillows when we ordered the couch and definitely would NOT have chosen yellow pillows for this grey couch. We spent an entire week painting our new home to get rid of yellow paint the previous owners had. If we had known the pillows were yellow with no opportunity for exchange, we wouldn’t have bought the couch!!! The woman on the phone at Ashley told us to sell the pillows on offer up and they wouldn’t exchange them. Overall- we are extremely disappointed in 90% of what we dealt with at Ashley Furniture of Mentor, Ohio. We will NEVER purchase from that company again and everyone we talk to will know how terrible their customer service, delivery times, and quality of customer...

We went to Ashley's to furnish a downtown apartment we rented. First the good: the people in the store were very helpful and when we finally got our furniture it looked nice and was of good quality. The bad: delivery was a nightmare. Our furniture came in 3 deliveries, the first delivery of a mattress and table and chair set went fairly well except for the table missing a leg which they did get shipped to us within a week. It took 4 attempts for us to get our second delivery which entailed a half day off of work each time. The first delivery the drivers drove by our building without stopping because they saw a road closed and never called to tell us. Had they called I could have brought them in another entrance and wouldn't have waited for hours for a delivery that never came. The second time our furniture was delivered to the wrong address. On our third attempt the drivers refused to double park their truck which is what every other delivery person making deliveries to our building does, including Ashley's delivery people on 3 other occasions. On the 4th try our couch, chair and nightstand finally came but was supposed to be delivered by 5:30, at 8:30 we got a call that they were running late and did we want to reschedule, and after saying no, the furniture finally arrived at 10:30 pm on a Friday night because Ashley way overfilled the delivery truck. Our last delivery of a bed took about 6 months but was not accompanied by the previous issues. My understanding is that Ashley contracts out their deliveries, which allows them not to take responsibility for the snafus that happen, frankly an apology doesn't help me after taking off work. We did have some excellent delivery people and some who were not, but you don't get to chose. I would certainly never order anything to be delivered downtown again and probably wouldn't order from Ashley again because it just wasn't worth the hassle getting it delivered. Lastly as this was going on we attempted to call the Mentor store to help us. They expressed appropriate outrage but never did...

Please take note of the one star rating. Our experience was that the saleswoman was abnormally pushy and the "manager" was extremely condescending. I believe that together they attempted to use every tactics from the Sales101 textbook. The saleswoman actually provided us with some prices that were much lower than on the tags of the items that we were interested in. She then told us to tell the manager that we found them on the internet, and that they would then be certain to match those prices. However, once she fetched the manager, the manager reviewed the prices and told us that they couldn't match them exactly, but countered with somewhat higher prices. At this point we walked out of the store, but the saleswoman actually followed us out of the store. I will say that she did work for her commission. But for some reason we went back inside and they agreed to our offered out the door price. We were then somewhat surprised to learn, after we paid for the items, that it was up to us to call a number to arrange delivery of the furniture. We did that and was given a date three weeks away. As that date approached we received a call delaying delivery for another month. We are nearing the second date, but I am not hopeful that we will actually receive the furniture on that date either. I have since read many negative reviews on other websites of this Ashley furniture store with issues relating to pushy salespeople and multiple delays in actually receiving the furniture purchased. We would not have even visited this store had we read those prior to going there. I would not recommend this store, unless you desire to be aggravated and talked down to by furniture store workers. I suggest that you spend your hard earned...