Company tried commiting literal FRAUD after I've already spent a quite a bit of money in very recent past transactions with them. Check the pictures to see my mismatched tags vs the original product. I got introduced to Steve through a friend who was getting married and ended up buying my suit because it fit well. I've also gotten 3 pairs of pants tailored at the waist here - had no issues with the work or the prices.
I ended up seeing a jacket that I really liked once I tried it on. The medium fit but I wanted more space, they didn't have a large and the XL was too big. Steve here, told me I could put down a 50% deposit and then just pay the rest once the large comes in - okay, no problem. I went in to quickly grab the jacket during my work day and it seemed to have fit so I paid the other half of the deposit and left. Later that night I tried the jacket on again and I noticed that it fit strangely snug for a large, almost the same fit as the medium. After checking out the jacket under a closer eye, I noticed that the original size tag looked different and was also badly sewn on. Once I checked the inside lining I ended up finding one of the original tags that said "M". A quick Google search found me tags of this exact jacket from people selling it privately. This guy had the nerve to try and fool me into walking home with a medium that they sloppily rebranded as a large, unbelievable. Imagine that, after paying $213 in addition to the business you just gave someone. Steve, you are gross, and I would have told you that to your face.
I went looking for him the next day but I found his employee instead, who looked absolutely dumbfounded and was at a complete loss for words once he realized what went on. When I grabbed the other jackets to compare to the one I was sold to what was in stock, the MEDIUM that I originally tried on was coincidentally off of the rack. Instead of simply telling me that they could not get the size that I needed, which I would have waited for because I was in no rush, they opted to try taking my money under false pretenses. Highly disrespectful, fraudulent, greedy, and dishonest owner. The mere fact that the owner never tried to communicate after being told what was going on by his employee just tells you he knew exactly what was going on. A less rational person would have had a completely different reaction that day, but...
Read moreI couldn’t have had a better experience with any clothing retailer!
Having no suit for my mother’s funeral, I was in dire need of one and am grossly inexperienced.
My wife and I initially went to Men’s Wearhouse around the corner - their machines were down and the employees were reluctant to even let us walk into the store. It was bizarre to come across a store that didn’t even want us looking at the inventory and didn’t even want to discuss what we were looking for. We took a look anyways and their selection was sparse. Between the lackluster selection and poor impressions of their sales representatives looking elsewhere was an easy decision to make.
Insert Ramani’s. From the moment I walked in, we were greeted by an exemplary tailor by the name of Steve. I explained what I was looking for and he really took ownership from there.
From only an initial glance, Steve had my sizing nailed. From the jacket and pants, to the shirt, to the tie, to the cuff links and tie clips - it all looks great and feels like it’s great quality. The textures played well off of each other and made a traditional white and black ensemble pop.
Steve really understands alterations. He explained where the extra fabric would be cut back and what to look for in terms of movement and feel to ensure it was done correctly. The alterations only took 2 days and were done properly the first time. As expected, the fit is flawless.
Steve even went above and beyond and took the time to show me how to do a modified tie knot that was perfectly symmetrical. He gave perfect advice for coordinating the cuff links and tie clip. Adding a touch like a pocket square (and pinning it into place) and ensuring the outfit came together properly was greatly appreciated. I’m a detail oriented person and it’s clear to see Steve is as well.
Retailers - note THIS is how you win over a new client. In a world where people do the bare minimum and customer service doesn’t exist - Steve is an incredibly nice guy who takes pride in his work and delivers not only an outstanding product, but an outstanding shopping experience.
I will definitely be back and encourage my family and friends to shop here. Thank you Steve; a funeral is a terrible thing to prepare for, but the suit and trusting in your experience was the easiest decision I’ve had to...
Read more(This is the review of the Meriden store the store in Middletown was more helpful) lTo say I was disappointed with this business would be an understatement. We ordered 3 blue suits for a wedding…. 4 weeks before the wedding. We were clear that we wanted the same suit for all of us (dad of bride and wedding party). We were told not a problem and we were measured. Suits were paid for in advance $500.00 each (including a tie and pocket a square). My son who was the best man bought a white French cuffed dress shirt for $55.00 which was the same shirt I had purchased from another business for $29.95. His shirt was too big ( neck was way to big and bunched up with the tie.. looking very sloppy). The suits arrived 1 week before the wedding and all needed alterations. Mine .. the pants were tooo big and baggy ( I had told them my Pants size and length when they measured me…) the jacket was small and tight .. I told them I wanted the next size and was told they would alter the jacket so it would fit better. I TRUSTED THEIR “EXPERTISE”. (Shame on me) Because we all went at different times to pick up the suits I did not see the other suits.. the day before the wedding we went up get our altered suits Mine did not fit.. pants were short and the waist still toooooo big.. the jacket toooo tight and short…. They said they would fix it that day and to come back…I did and it was exactly as before and did not fit…I spoke to another tailor and the suit was fixed “the best I can” as they had damaged the material when they altered it.. the suit fit better, but was not comfortable and I probably will never wear the $500 suit again… my son’s suit was fixed .. the other suit had to be re-altered and the other best man suit had to be delivered to him in a parking lot the morning of the wedding. The 3 suits were not the same shade of blue ( as promised) and the response was “oh well , we’re sorry.. they are close enough (the day before the wedding).$500 suit!!!… Disappointed??? You betcha… I will not be going back to that store in Meriden to purchase any suits...
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