GameStop — Local services in Meridian

If I could give zero stars, I would. At 4:42pm this afternoon we purchased a brand-new game from the Game Stop on Fairview in Meridian, Idaho. The box on the rack was not in shrink wrap and the box was empty. I asked the employee about the empty box, and he stated they keep the discs behind the counter for theft reasons. He stated it was still brand new and proceeded to pulled the disc out of a box behind the counter. I paid for said item. Was ensured it was brand ne as it was the retail price of $59.99 (which is $5 more than buying it with shrink wrap from Walmart). We chose to shop at Game stop and give business to our local community rather than paying less at a larger retailer. We brought it home, placed it in our PS5, which functions perfectly with all other PS5 games, only to have an error of unreadable disc. We thought no big deal; we will go exchange the brand-new product we bought for the exact same item that works. We called Game Stop and spoke with Jay, the manager (also happened to be the manager of another Game Stop that has closed down in the area) requesting to exchange it for the exact same game in brand new condition, which we felt we deserved since the game was less than 2 hours old. Jay advised that it is corporate policy that no games (even if they are brand new) can be returned or exchanged. Jay claimed this type of situation happens "once in a blue moon". We were then advised that we could sell the game back to them for less than half of what we purchased it for only 2 hours prior. We thought certainly he was wrong; that a corporation as large as Game Stop would not have a policy that essentially steals from their customers. The corporate number was listed on the bottom of the receipt with the discloser of hours being Mon - Sat 8AM - 10PM CT and Sun 8AM - 8PM CT. We knew they would be open as it was only a little after 7PM MST, which would be 8PM CT. These hours are also incorrect. Game Stop corporate has a message on their phone that stated they were closed. If Jay is a manager of a store, representing the GameStop brand, and this is how he treats his customers, Game Stop can ensure they will definitely be losing more and more customers. In my 43 years of life, I have never purchased a brand-new product that was not returnable, if it was not working as it should. Saddest part is, my 11-year-old son used some of his hard-earned chore money to purchase this game so he could play it with his dad. We will certainly post the outcome of this story as we will be calling corporate back first thing in the morning. **Update on this unnecessary headache: Game stop Corporate finally called my husband back after 2 messages and 2 emails left over a weeks timeframe. They ultimately told him to take the game to a different Game Stop location. I took the game to the Game Stop in the mall. The manager there (I missed his name) was absolutely AMAZING. He stated there should have been no reason the original store would not have taken back the defective product and replaced it without any questions. He proceeded to hand me a new game and took the bad one (proper return process of course). We went home, and guess what...it worked! I will be calling back to get the manager's name to give him the proper credit as he...

Sunday the 10th around 1:20pm I had gone to the GameStop in meridian on E Fairview because it’s closer to my house, I’ve been to this store a few times before this specific time happened. I bought a turtle beach headset back in may spent over 200 dollars on it plus 2 year warranty and recently I started having connectivity issues so i remembered I had the warranty I would just take it back and get something else. the guys at the Meridian store when I walked in he was on his phone didn’t seem to eager to help me out they weren’t busy at all. He said what can I do for you. I then explain what my headset was going, he then says I don’t have any of these in stock but all the Boise stores do. I said I can’t just replace it with another brand he goes that’s not how our warranty swaps work…I said that’s weird because I’ve done it before as I’ve been a GameStop customer for years. He said if one of the bigger up people were at one of the other stores they would make that decision. I said you can’t call someone so I don’t have to drive all over town. He then said they are out sick I won’t be calling them for something this small…made me feel like I was an inconvenience…so I called the store on overland in Boise and talked to a guy named John whom is a lead over there I told him what happen at the fairview store in Meridian he said no he should have helped you anyway he could. Long story short John at the overland store swapped my headset out for me with a different brand even which I love so much more than the one I had! John needs a raise for outstanding customer service. the fairview store in Meridian really need some customer service help tips from John. I will not be going back to the meridian store that’s for sure. overland has my...

Horrible customer service. Is my second preowned Xbox one X with in a year that had gone bad in a year. The second one died in 60 days. Nobody will even look at my issue. All they say is if it’s outside 30 days or if I didn’t get the extended warranty they can’t do anything for me. I should have got the warranty it don’t remember it being offered. The guy that sold it to me said hang on to the recipes and if anything happens we will take care of it. Looks like that not the case. Don’t buy preowned here if you do make sure you get the warranty. I don’t think there items are quality checked well. Lost my business and a few buddies now that know about this. Wish your service was a...