Williams-Sonoma — Local services in Merrifield

Unethical Business Practices:

I recently had an unfortunate experience with William-Sonoma that has left me feeling extremely uncomfortable and dissatisfied. As a long-time customer and trade program member, I had always trusted the company and made numerous successful purchases in the past. However, during my last transaction, a series of issues arose that completely changed my perception.

It all began when I visited the store to take advantage of the Memorial Day sale and purchase a Japanese chef knife, the Shun Kaji 7". They were out of stock at the time, and the representative had to place an online order on my behalf. While entering my payment information, I noticed that the representative manually punched in my card details, which struck me as odd, but I didn't dwell on it at the moment.

When the order arrived on time, I eagerly opened the package, only to discover that the knife was visibly used, with watermarks and even a chipped blade. I was shocked and disappointed by the lack of quality control. Determined to resolve the issue, I promptly returned to the store the following day, expecting a smooth exchange process. However, I was met with unexpected obstacles.

To my surprise, the return process took a staggering 45 minutes due to what the representative referred to as "recent return policy changes." It became apparent that the store manager, Nada, and the representative doubted the legitimacy of the 50% off sale for that specific knife, despite me having the receipt to prove it. After a lengthy back-and-forth, Nada finally agreed to provide a replacement knife at the discounted price, but with a catch. I was required to pay the full price upfront, a hefty $317.95, and only after the knife was delivered to the store would they process the refund of $158.97.

Days later, when the expected delivery date arrived, I noticed a pending charge of $317.95 on my Amex card, in addition to the initial fully processed charge of the same amount. This discrepancy prompted me to contact the store immediately to seek clarification. However, the representative I spoke with, Claire, failed to address any of my concerns or offer any guidance on resolving the issue. Instead, she seemed more interested in justifying the charge and the extended back-ordered delay of almost 7 months.

Feeling increasingly frustrated and disappointed with the lack of satisfactory customer service, I decided to reach out to the online customer service department to cancel my order. It was during this conversation that I discovered the alarming and high-risk policies employed by William-Sonoma. I was informed that whenever an item is back-ordered, the customer's card is temporarily charged for the full amount as a hold, which should disappear within 24 hours. However, this process is repeated every two weeks until the item is back in stock, meaning the customer's card information remains in their system for an extended period of time. Learning about this policy shocked and appalled me, and I immediately requested a full refund.

As a result of this disheartening experience and the unethical business practices I encountered, I have made the decision to never shop at William-Sonoma again. I also feel compelled to warn others about these concerning issues and advise against placing online orders with the company. It is my hope that by sharing my experience, others can avoid the frustrations and disappointments that I...

Williams Sonoma, a staple in everyone's kitchen, also has a corner in the Fairfax area, one of the tastiest spots in Washington, DC. This place is a world beyond your dreams where you can find everything you need for your kitchen. It's almost impossible to come from Turkey and not see these beauties.

Williams Sonoma is a store where you can find all kinds of products according to your kitchen tastes and needs. In the ever-growing and modernizing Fairfax area, you need to be aware of the beauty this store can add to your kitchen. To make your kitchen life more enjoyable, Williams Sonoma Fairfax offers the latest and most beneficial equipment. Its always up-to-date and adaptable nature sets Williams Sonoma apart and makes it different from other kitchen stores in the area, giving you the chance to make a difference in your kitchens.

One of the most important aspects of Williams Sonoma Fairfax is the variety of products. It caters to your kitchen tastes, needs, and the decorated setting you choose to highlight. If you prefer a decoration with more white touches, Williams Sonoma can offer you great suggestions. Or, if you want to bring a rustic style to your kitchens, Williams Sonoma Fairfax will provide different products for that too. Structurally, Williams Sonoma Fairfax is a world of happiness waiting for you. You can believe this.

At Williams Sonoma Fairfax, you will learn something beyond a regular shopping experience. Here, you will find the life experiences of people who spend time in the kitchen, unique flavors, and information that will impact people's lives in many ways. Moreover, most of the products sold at Williams Sonoma Fairfax are items you can use in your own life. So, the money you spend will not just be for a kitchen shopping trip but will also benefit a long process of quality living.

This store is designed not only to meet people's physical needs but also to match the taste of your personal kitchen. The products, small but already usable in Williams Sonoma, will affect the style and functioning of people's kitchens and contribute to improving their lives.

We extend our endless thanks to the Manager of Williams Sonoma Fairfax, Ms. Branda Reeds, and her team for hosting us there for two days, giving us the opportunity to get to know the people of Virginia and learn their valuable...

I'm still in disbelief! Went to WS yesterday afternoon to pickup a few kitchen staples. We were immediately greeted by a store associate who was obviously very sick- evidenced by her incessant, wet cough. In an effort to avoid her, and because we know the layout of the store very well, we declined her assistance. She was standing at the front of the store, but you could hear her hacking all the way in the back. To make matters worse, she came by to "check on us." While still coughing and covering her mouth with her hands, she proceeded to pick up various merchandise to show us. PURELY DISGUSTING!!! We quickly took our item to the cashier, leaving behind the things that we actually came in for (they had been contaminated by the sick associate). While we were in line, this sick woman is again hovering near customers coughing away into her hands. No stopping to wipe or sanitize her hands. She then has the audacity to try and wrap and bag our merchandise with her nasty, wet, contaminated hands! NO WAY! My husband immediately grabbed another bottle of olive oil, we demanded that another store associate ring up the charge, paid and immediately left. I cannot believe this woman was allowed to remain at work. This is a disgrace and a hazard to customer health. Will not...