Anthropologie — Local services in Merrifield

Disappointing Service at Fairfax & Bethesda Locations

I recently had an unfortunate experience at the Bethesda and Fairfax Anthropologie stores that I feel compelled to share.

After my wonderful experience at the Georgetown location, where I received exceptional service from Jennifer, my visits to Bethesda and Fairfax were a stark contrast.

At these locations, I encountered staff who were unwilling to assist me with returning a lilac candle set of 2, despite my explanation that I had purchased it just a week prior from the Georgetown location. I was within the allowable return period, but without my receipt, the staff refused to help, even when I asked if they could call GT to retrieve my receipt number for me. Their dismissive attitude left me feeling frustrated and unsupported.

In contrast, when I returned to GT, Jennifer went above and beyond to help me. She not only located my receipt but also confirmed that the other stores could have reached out to GT for my receipt number. Her willingness to help and her friendly demeanor made all the difference in my shopping experience.

I sincerely hope that the other locations can learn from the exceptional service provided by Jennifer in GT. It's essential for all locations to prioritize customer care and provide the same level of support to every customer.

I would also like to suggest that Anthropologie consider updating its return policy. A 30-day return window for customers without receipts would be more accommodating, especially when it is clear that the product has not been used. Additionally, implementing a system for customers to select receipt emails or texts upon purchase, particularly for transactions involving gift cards, would be a helpful improvement. This would prevent situations like mine, as my gift was discarded after use.

Thank you for your attention to this matter. I hope to see improvements in the service at these locations in the future. Then again, I don't ever intend to return to the other locations. However, I will continue shopping online and at the...

The service was pretty terrible but the selection was great. I've been shopping at Anthropologie for almost a decade as we have moved state to state and this honestly is the worst service I've seen at a store. I had an entire arm full of items and had to approach the fitting room before anyone offered to start a room for me. Multiple employees passed me and completely disregarded me. They paid quite a bit of attention to older customers but it seemed like if you're in the 20/30 age group you may just be out of luck. Once I tried items on I wasn't checked on at all. I had numerous pieces I plan on purchasing online in different sizes because I just gave up trying to find them on my own. I even came out and discussed an item with my husband and employees just chatted amongst themselves while I waited to try and ask an opinion of them. Needless to say, I didn't get that piece.

Anthropologie has a devoted customer base and normally their staff goes out of the way to provide stellar service to their clients. I planned on buying an entire vacation wardrobe that day and was excited to actually try on pieces first. This store carelessly lost those sales to other...

Although the store has a great selection of clothes, I have not had a good experience with checking out. I purchased a dress there and the cashier balled my dress up and put it in a bag. I asked her if she could fold it to prevent me from getting wrinkles in the dress and she seemed put out and had an attitude. Another time, I tried to return an online order where I ordered a medium and they sent me a large. They Said they couldn't do the return even though it was the companies fault. I had to call customer service who was very helpful and mail the merchandise back. This costs Anthropologie more money and it is bad customer service. This could have been resolved in the store with little inconvenience. It would have been cheaper for Anthropologie too because they would have to pay for me to return my items by mail. Please train your...