GameStop — Local services in Mesa

This used to be a 5 star location for me because it was close to my house and the staff is always friendly and helpful

Today I have to dim it down to 3 stars. I have no idea what the CSR name was but I'm pretty sure she is either from another store and or she is new. She had blonde hair with some pinkish color to it, heavier set gal (no offense).

Just from the start I felt challenged, like everything i said was wrong. Firstly i wanted to trade in some pre owned games that i had bought from there for the credit to go towards a pair of Wireless headsets. One of the games (which I've only took out of the case 1 time and haven't played since) came back as a defective disc. Then disc number 2 I was given wrong credit for. The Gamestop app said the trade in would be around 6 dollars and i only recieved 3 dollars for it.. i thought they were suppose to honor the trade in price?

Then I had enough points to redeem a 5 dollar gift certificate to go towards my purchase but the only problem is, the service in the area is so bad, my phone couldn't verify the coupon. Which I thought it would be cool seeing how previous times I've been in the store they have had a tablet to let me login to my Gamestop account to redeem my coupon from there.

But instead I get "I'm sorry but there is absolutely nothing we can do, our systems cant look the coupon up and redeem it, you can ONLY do it on your phone" Like I said... I've had other CSR let me use a store tablet to redeem my coupons when my phone didnt work.

Plus I was lectured about reserving an item after the store closes.. That if I reserve an item after their store closes, then they wont reserve it... which the COMPLETE opposite happened, so thank you to the other CSR whom reserved the item I purchased.

My visit today honestly was uncomfortable and I thought maybe it was just me, but even my wife told me she thought the girl who helped us was "Bitchy"

I'll still come back but I'm definitely not forgetting...

This GameStop has been so bad for so many years that I walk on ice talking to other GameStop employees and managers. 2 things I gotta get out of way, one there is no possible way this store has a 4.4 it’s getting faked reviews. I’m certain. 2 the lighting in this GameStop is so bad you think you were in a dive bar. And it’s notorious. Every time I bring up this GameStop to a manager in another store. They talk about the blizzard lighting and how it looks like GameStop from 20 years ago. Now about the actual service. 3 times now I’ve specified and pre ordered 3 separate special editions but when I get there day of release they were deluxe editions or some other edition I did not specify. They get angry when you ask them to look things up or give you a list. They act like they know everything and treat you like the information they have is only available to them. The one “store” level manager has to have been there for years because I see gamestops improve over night with the right management. This place is a joke. If you need a refurbished console it might be worth it but DO NOT PRE ORDER ANYTHING AT THIS STORE that you...

Kai was the person who helped me on 4-19-18. It was for the release of the god of war game. Kai and the only woman working at the time, cultivated an environment that was conducive to my busy schedule. I was in and out in 15 mins! There were so many people but that didn't stop these two employees from being awesome! They were so speedy, knowledgeable and the woman even made sure I was able to buy that extra controller! Kai was so helpful in answering my questions, he made sure I was protected with the store game warranty for only 3 bucks! Also I had no idea about the hard cover guide that game with controller skins until Kai told me! So glad I got that! They both allotted their time adequately! They made sure to be helpful and friendly but at the same time they were able to keep customers focused, keeping the line moving! Very impressed! There was a third guy although very nice I did not directly interact with him. I've always been a shop around person but I will definitely only be shopping at this gamestop for my future gaming needs...