Cold Stone Creamery — Restaurant in Mesa

Just visited 6/27/2020 and upon arriving was rudely yelled at for not having face masks on. We were told we had to leave after stating we had health (breathing/severe asthma) issues which prevent us from being able to wear face coverings without adverse reactions, when having to wear more than around 5 minutes.

The Mayor's 4th Proclamation CLEARLY states:

The requirement to wear a face covering through this Fourth Proclamation DOES NOT APPLY to the following individuals or entities, or in the following situations:

Section 3.a. - "Any individual who cannot wear a face covering because of a medical condition, mental health condition or developmental disability, or who is unable to remove the face without assistance, and any individual who should not wear face coverings under the CDC guidance. An individual is not required to produce medical documentation ofthe condition or disability, provided an employer may require such documentation from an employee in accordance with state and federal law."

And after being berated for 'putting our children "at risk' it also CLEARLY states under the "Does not apply" section 3:

3.b. - "Individuals under 6 years old."

My two boys are 2 and 5 years old.

Businesses.... you aren't allowed to ask what health issue I have which prevents me from wearing a mask.

I have never been treated so rudely in my entire life, especially by a business. I understand wanting to follow rules/proclamations for "safety", however please educate employees that it is not okay to refuse business due to a health condition or disability or yell from behind the counter "you can't be in here!!!!!!" Especially after being told that I'm not wearing a mask due to a health condition... "well then you can't be in here, you have to leave!"

I've been to Home Depot, Target and Lowes over the past week, which all post the face covering "proclamation rule", however once I mention I have severe asthma, they let me in and don't...

I've been purchasing ice cream and cakes from Cold Stone for almost 20 years. This location by far makes the best cakes and ice cream. Their cakes always very fresh and full of toppings.

This year alone we've purchased four cakes and likely we'll get a few more before the year is out. These have been the best cakes we have purchased in all the time we've been customers of Cold Stone.

So far this year we've custom ordered a peanut butter playgroung with Kit Kats small rectangle, mint Oreo and brownie small rectangle, peanut butter playground but with cookie dough ice cream and brownie in small rectangle, and a ready-made cake.

Unfortunately, about 2 years ago the prior owner of this location, told me they would no longer take custom cake orders so they recommended another store. At the time, It was okay for me because I had moved further away from this location. But it was a huge disappointment as their cakes were almost all ice cream and no toppings, despite all the extra add-on charges they billed me.

This year, I had decided to stop ordering all together from Cold Stone. But my son has always had a Cold Stone cake for his birthday and it's like a tradition, so I decided to give this location a call, since new ownership. Because of the quality and great customers service they will have all my business. By far these owners and location is the best.

Please don't change the way you are...

Oblivious or rude? Walked in and waited patiently behind a family of 3 whom were patiently waiting. No Hi, hello, we will be right with you .. nothing... for over 5 minutes while the elderly woman at the cash register stood there. All of the other employees bumping into each other I presume filling a phone or online order. Why is it so important to have ALL of your employees busy but not welcoming, nor serving customers standing in front of them? What's important guys? I had a party of 6 so you do the math. You lost at least $35 when We walked out. Went to Dairy Queen a mile away, served quickly and...