Mega Furniture Mesa — Local services in Mesa

We purchased a new living room set, computer desks, and a table. While we are happy overall with the furniture, it is hard to get them to follow through with their warranty. Three of our chargers went out in our chairs. Five weeks ago, we asked for them to service them. We received one email reply but nothing else since. Our multiple emails are not returned, when we call the repair team someone picks up but doesn’t say anything. Last year, we did encounter some problems with the delivery and the store manager made a lot of promises she didn’t hold to or even remember. Fortunately, we went to the owner who was helpful and resolved our issue. This is a hassle we don’t need and seems shady. I will have to drive down in person I suppose so they can’t avoid contact. Disappointing. I am thinking our next purchase, a bedroom set, will be from a different company.

Update - Shortly after this post, I received a call and I was advised parts were ordered and I should be called again once they are in. I updated the review to 3 stars. If there is a follow through, will update again. Feeling better about issue for now. Update - They followed through and took good care of our furniture. The technician that came out was patient and competent. They have redeemed themselves with us. :)

Update - Well, the adventure continues. I left several message via email and voice, with no reply. I hoped the ordered part would be installed by their technician by now. This is unnecessary stress. I went physically into the store, and the manager and employee basically said they can't do anything and I have to call customer service. The employee did say he would send them an email and that happened this past Friday. Still no reply. The manager, Liz, is more interested in discussing the Yankees baseball game then addressing service issues. Our earlier experiences with her were not helpful either. She says a lot of things she doesn't remember and makes commitments she does not honor. Feeling disappointed. Will keep trying and will update if anything changes for the better. Doubtful, but hopeful.

Update - We wound up filing a complaint with the Better Business Bureau and finally got a response. The technician came out, and as always, was helpful and fixed our furniture. The owner extended our warranty by half a year for the hassle. While our issues are resolved, and we like the furniture, it is really stressful to get follow-up support. That frustration should not happen and hopefully their logistical process improves moving forward.

August 2025 - Like some other people posted recently they denied claims we filed for the useless warranty we bought. This company is terrible. So much stress and misery dealing with them. Do not engage with this company or purchase their cheap furniture. Save yourselves from our mistake. Lying con artists and vindictive people. One of the worse companies...

Mega furniture lied to us ! They conned me into buying extended warranty, which I never really buy . But they told me if anything happens. It’s all covered or replaced. The extended warranty wasn’t cheap . I’m leaving this review now after two years . Within the first year, the fabric ripped on the couch .The couch cost me about $3200.00 . I called them. They said call the warranty. I called the warranty. They said send pictures and then they asked me what happened. I said I don’t know it just ripped maybe the hole was already there and never noticed it. It’s just a little tear no bigger about the size of a dime. The warrantee company denied my claim. they said if I had a knife in my back pocket, they would cover the claim. I said I don’t know how it happened. It’s just a little tear. Why would you cover a warranty if I had a knife in my back pocket? That’s so silly like I carry a knife in my back pocket. Endlessly emails back-and-forth. I just sucked it up and said I’ve been beat by another useless warranty . So two years have gone by now and I’ve been living with this hole in my cushion. I feel I’ve been warrantee rip off. I even called the store back and told the manager he didn’t seem to care. I like the furniture I don’t care about mega furniture anymore. I will never shop there again. The warranty is useless and now I feel the company itself is useless and a big rip off on warranty.. They won’t even talk on the phone. They want everything done by email. That’s real customer service. Bunch of shysters . Stay away from mega furniture nothing but a big rip off and if you guys at mega furniture on Hampton in Mesa can read this look my name up you’ll see this is not a B/S story. The warranty company said they will cover candle Burns, knife, cuts, and other stupid stuff but they won’t cover a tear the size of a dime like I said, which is so idiotic.. beware stay away. Do not shop here. Do not shop here at this company. I will never ever buy warranty again from any store .Thanks to you rip off guys . OK, fast forward This is January 2 , 2025 happy new year it’s been five months since the manager reached out to me I guess you dropped the ball Brian you have not reached You have not reached out to me in five months Since you posted on my post that you want to take care of things. You’ve done nothing I even went to the store and spoke with you. I’ll take care Well, you didn’t. You never reached back to me. I guess you got my money who gives a crap anymore. I’m just another number. Do not buy their warranty I repeat it’s some foreign company And they will do you wrong just like you did me wrong Brian. Five months Brian Thanks...

Our experience at the store itself in March was great, they greeted us immediately, weren't pushy and the lady that helped us was incredibly patient with my daughter. The reason I'm giving only 4 stars (it was originally going to be a 1 or 2) is because we received the bedframes with the first delivery on time, but they called to let us know the dresser and nightstand in the set we ordered was actually not in stock and was on backorder, it should be in stock within 2-3 weeks and that they'd call me if there were any further delays. Now, I'm completely understanding about being short staffed due to the pandemic, I deal with that issue at my own place of employment. However I hadn't heard anything for over a month, so I called and the lady who answered said that their warehouse was having a hard time keeping up with orders but that once again, it should be in stock in another 2-3 weeks and they'd add me to their call list for order updates (at this point this would put the delivery in mid-May and we placed the complete order in March, paid in full.) I was disappointed but was understanding again because things happen. Cue another month without hearing anything, called again. This time a different lady answered and let me know that what I had been told previously was not accurate, she looked up the warehouse stocks for me without me needing to ask, and gave me a specific time frame for the 2nd to 3rd week of June for the warehouse to complete orders on that specific bedroom set and that they covered the delivery cost for the 2nd delivery for us since we'd been waiting so long. This time they followed through on updating me and I finally got the notification that my order was ready to be scheduled for delivery and received it today. Products themselves are fine, no damage from delivery, however the fact that it's now July 2nd and I placed the order in the beginning of March, I fully paid for items I was told were in stock and then with the expectation I'd have the rest delivered within the month is not a good business practice. I understand that things happen, we're all struggling due to the pandemic which is why I didn't freak out on them or leave a scathing review but In the future I don't think I'll order...