TDS — Local services in Mesquite

Let me start off by saying I work in customer service and try to be very accommodating.

I scheduled my service to be installed in my new apartment a month before I moved as I have a varying work schedule and never know my days off. To request a day off I have to ask a minimum of three weeks in advance. Yet I was moving into an older building and understood there may be difficulties. The first tech came and said he needed a letter from the management company giving permission to access to something vague. He said if I got the letter that day they could return quickly. My management company had never heard of such a letter but wrote me one. I called TDS, they gave me a link to send the letter to them.

After 24 hours, when I hadn't heard back, I called them and was told it would be over a week before they could reschedule and that I was to give a copy of the letter to the tech. I was understandably disappointed but I tried to be understanding. I scheduled it for Wednesday from 3pm-5pm. I explained that I would not have access to my phone, I would be at work, and a friend would be here for them. They said no problem. Wednesday morning I called to make sure they were coming and once again explained my work and phone situation.

I happened to get a chance to glance at my phone around 2pm only to see the tech had already gone to my house. Panicked I called TDS. I was told the tech had come and gone and I would need to reschedule. Frustrated, I asked to speak to a manager. I was put on hold for about 10 minutes only for the guy to come back and inform me there was no one to talk to and I'd need to leave a message. I have worked in call centers, I know there is always someone you can talk to, but he refused. It was obvious I wasn't important as a customer. It was the first time in my life I nearly screamed at a customer service person. Instead, I said I didn't need their business and hung up. The problem being I really needed internet.

However, I remembered a short time later I had worked with a salesman named Darren and I had kept his contact info. I called him and expressed my frustration. He was awesome. He got the tech to come back. When the tech saw the letter he said it wasn't written the way they would like to see it worded but he would try to work with it. It just gave me another reason for frustration as I had sent a copy of the letter to TDS over a week earlier and no one said there was a problem with it then. But between the tech guy and Darren they got it worked out. The tech, Zackery, was also great and stayed late to make sure I got up and running. Individually, there are some great people at TDS. But I'm not impressed with TDS customer service...

TDS has the rudest people who answer the phones. They all seem to have attitude problems This is the worst tv and cable service. We are so limited in mesquite that I have to stay with them for now The internet is slow slow and goes out completely for a few minutes at a time daily Called the office and spoke to Cindy who really had an attitude and she transferred me to repairs where I was cut off-after waiting 45 minutes for Cindy to answer. Called back and waited 28 minutes this time-great another person with an attitude who transferred me-guess what I was cut off again I asked to listen to my problem before she transferred me and she was just plain out RUDE, and I told her so They were supposed to come back and bury their wire outside my house 1 1/2 years ago-never saw them again—called 3 times-waiting for at least 29 minutes each time Now we are without the one channel we watched the most and they had the nerve to raise our monthly costs I wish there was a no star rating because that is what I would give them We were stupid enough to listen to Darren who came to our door promising great internet and programming for a great price then—it has gone up drastically since we switched over Do yourself a favor and don’t go with this company because they just...

(11-29-24) I finally canceled my tds service, WHAT A JOKE! After canceling I was told there would be a final payment due and that my auto payment was cancelled as well. I asked (In person at local office) if I'd receive a bill, the answer was yes. The auto payment was scheduled for the 28th of each month. Well today (the 29th) I received an email that says "Our records indicate that your account ^$$#@ has been DELINQUENT FOR 35 DAYS". Let's see; I cancelled about 2 weeks ago and as mentioned earlier auto pay was the 28th, then suddenly on the 29th I'm 35 days delinquent, BS! If this does anything negative to my (800+) credit they haven't heard the end of me! This is not a service, its a Ponzi scheme! Use ANYONE BUT TDS.

(11-14-24 or there about) As with most services you are sent who knows where for customer service. If you are lucky enough to get someone you can understand it's a win for them (not win / win)! Service is riddled with outages but the bonus is you can get reimbursed! Of course that comes at a cost, this mornings was 45 minutes on the phone. When it works it's pretty good, just plan on disappointment and...