AT&T Store — Local services in Mesquite

DO NOT DO BUSINESS HERE! THESES PEOPLE ARE CROOKS AND THIEVES!! THEY STOLE MY TRADE IN PHONE AND REFUSE TO TAKE RESPONSIBILITY FOR IT. Im typically not one to leave reviews. But they stole my phone in October of 2024 and still have not made it right Chalyn and Sam both admitted to me that the previous manager was fired for stealing phones. Anyways, they won’t make it right, I’m still paying for the phone they stole + my new one. + an applet watch + another one which they said was buy one get one free. It was not and I have been paying for these products for the last year. Do not shop here everything they say and do is a lie. Blake the area manager is covering for the phone thieves and also refusing to take responsibility. If anyone reading this has had a similar experience I am looking to file a police report and to the better business bureau. Potentially a lawsuit. Please reach out to me if you know anything or have had a...

I first went into the AT&T store in Mesquite Nevada to have my screen reset. Samantha was very helpful, then gave me some information about how to lower my plan. I brought my husband back and once again Samantha was so helpful. After we got our new phones we were stumped how to complete the transfer and turn off our old phones. One more trip to the AT&T store and Samantha greeted us like old friends. Was so very helpful, answered all our questions and completed the set up of our new phones and tablet. We walked out feeling like we could come back anytime and get answers and help. So grateful for this kind of service and assistance in this world. Customer service of this quality does not exist and so grateful it’s right here in Mesquite. If you are thinking of changing service I recommend going to see Samantha at the AT&T store. You can’t...

I’ve been with Att for 40 plus years. I just got a new phone from Mesquite . They didn’t explain all the one time charges or the ongoing charges. I went in today to discuss , and was told sorry we didn’t explain properly . I said. Then fix it. I was told they couldn’t and here’s a number to call. I’m sure I’ll get someone from the Phillipines that doesn’t speak good English. I’m going shopping for another provider tomorrow. Att doesn’t care about your past loyalty. I’m really upset with this treatment after my loyalty. I would recommend checking out other providers. I would rate...