Equinox Brickell — Local services in Miami

I honestly don't understand the negative feedback this gym has been receiving. I am probably one of the first members to register, back when the gym wasn't even open, and I cannot stop saying how satisfied I am with this club.

Coming from LA Fitness, where not only just the Brickell location is disgusting, but having being around several other LA Fitness locations in Miami and all around the US, this club is the definition of sophistication.

CLEAN, it simply doesn't smell bad, and that is something to say about a gym, there is ALWAYS a maintenance staff member around cleaning something, even after a class, they are so fast and efficient that 5 minutes after a full class the rooms look good as new for the next one.

FRIENDLINESS, the staff is ALWAYS friendly and kind, all the trainers are extremely kind, and professional, whether you see them inside a class or out on the floor, the management office is always extremely helpful, they are there to make things easier, not harder. All the way to the front desk where I am always greeted with a smile, most of them even know my name, and that's saying something for a 3000+ member gym. No more checking in with people that don't even bother to look up at LA Fitness anymore, let alone look at you.

CLASSES, where to begin, the trainers are QUALIFIED, there are 20+ classes every day, there is ALWAYS a class you can go to. I am an avid Yogi and practice yoga every day, there are classes all week round, including Saturday AND Sunday, some days have up to 5 yoga classes on the schedule. Both fitness studios are AMAZING, fully equipped with everything you need from dumbbells, steps, slides on the fitness studios to blocks, mats, towels, straps on the yoga studio. Yes, you read correctly, there are TWO studios, the yoga is separate, no more walking in a yoga studio after a 50+ people Zumba class with foggy mirrors from their sweat, ew. There is also a third studio for spinning classes, which is top notch, never felt a smoother ride.

EQUIPMENT is top notch, and plenty, I see some people complained about there not being enough of them, but I haven't seen a gym in Miami with anything close to the ones we have here, I have been at this gym for over 6 months now and can count on my fingers the times I needed to share a machine.

All this is nice but I think the most important thing is that the MEMBERS are also extremely polite, everyone is willing to share equipment, and, oh my god, there is actually a place where people put their weights back when they're done, it's here. No more jackasses who hog 20+ dumbbells and leave them all scattered on the floor when they're done, no more having to search racks because the 25lb is where the 10lb should be.

As I mentioned before, Equinox Brickell Heights is the definition of sophistication and professionalism, it puts any other gym I've been to in the gutter, I rarely stop to write reviews, however I felt obligated to, given the untrue bad reviews I saw going on here. It is one of the few places in Miami where I feel like my money is being very well spent. I really do hope they manage to keep up the quality, and if what I have been seeing since the beginning until today, all they do is get better and...

This review is for the management mostly. My mother received a gift card for a very expensive massage and decided to not use it right away. When she did choose to use it, she went ahead and made an appointment, showed up for her appointment and was told that the gift card was expired and there were no funds available. How can a gift card over $300 ever expire? I personally think that’s absurd. And there is no fine print anywhere on the card, envelope or brochure that says anything about it expiring. After taking it upon myself to speak to a manager and explaining that it was unfair, that my mother worked for one of the most prominent plastic surgery practices in the Four Seasons and that she sends her patients to their gym and spa, he said that he would send an email asking them to re-issue the funds. He said that I would hear from him in less than two weeks, and I didn’t. I tried to call back about three more times and ask for a manager to speak with, and every time they told me that the manager was busy, I also never received a phone call back. As much as I’d like to see what their gym and spa is all about, they’re really working in a city with full on competition and I will gladly take my business elsewhere and steer others in that direction as well. Equinox should really learn how to do proper business/customer service, and no gift card for such a large amount should ever expire. They are basically...

Once more, equinox has the best instructor led classes. The selection of home classes is outstanding; the pandemic elevated their collection. In person: Sculpting and Whipped! are fantastic. Best Butt Ever and Metcon are classics - which makes them less fun tbh. The only gripe is the mediocre spin studio and that Pilates is not offered even with such a high monthly fee. Before you sign up I’d measure the above to make a decision whether this is the gym for you

Edit: Changing my 5 star review to 4 stars. I requested a body measurement (unfamiliar with the machines name but it captures your body fat percentage) with a red headed front desk worker. Because she was the only person manning the desk she couldn’t leave, which I completely understand, but she also did not have the phone numbers of any of her coworkers so she could see whether someone was unoccupied. As a result, I had to search all over the gym for someone. Management should empower their staff with a process for them to communicate...