Hyatt Centric Brickell Miami — Hotel in Miami

As a loyal World of Hyatt member, I recently had the pleasure of staying at the remarkable Hyatt Centric Brickell, and I must say, it was an experience beyond compare. From the moment we arrived, this hotel exceeded our expectations in every way.

First and foremost, the cleanliness and overall presentation of the rooms left us truly impressed. The attention to detail was evident, and we felt an immediate sense of comfort and luxury. The well-appointed accommodations provided a serene retreat after a long day of exploring the vibrant city of Miami.

The front desk staff at Hyatt Centric Brickell were consummate professionals. They were warm, attentive, and efficient, making our check-in process seamless. Their knowledge of the local area and willingness to assist with any inquiries or requests was truly commendable. Their friendly demeanor created an inviting atmosphere that made us feel right at home.

The valet service at this hotel was exceptional. The valets were prompt, courteous, and handled our vehicle with utmost care. It was evident that they took great pride in their work, ensuring that our car was safe and secure throughout our stay. This level of attention to detail did not go unnoticed and added an extra layer of convenience to our experience.

One of the highlights of our stay was discovering the unexpected delight of the 2nd-floor dining area and bar. The ambiance was inviting, and the culinary offerings were exquisite. We found ourselves returning to this hidden gem several times during our stay, enjoying delicious meals and refreshing drinks. It was a delightful surprise that exceeded our expectations.

The 19th-floor rooftop pool at Hyatt Centric Brickell was an oasis of tranquility amidst the bustling city. Clean, well-maintained, and offering breathtaking views, this space provided the perfect opportunity to relax and unwind. Whether we were basking in the sun or taking a refreshing dip, we were consistently impressed by the attention to detail and the serene atmosphere.

Lastly, being connected to The Panorama Tower, the tallest building in Florida, was truly awe-inspiring. The architectural marvel provided stunning panoramic views of the city and served as a constant reminder of the prime location of this hotel. It was a unique experience to witness the beauty of Miami from such a vantage point, and it added an extra layer of grandeur to our stay.

In conclusion, our stay at Hyatt Centric Brickell was an absolute pleasure from start to finish. The exceptional cleanliness, the professionalism of the staff, the prompt valet service, the delightful dining options, the relaxing rooftop pool, and the awe-inspiring connection to The Panorama Tower all contributed to an unforgettable experience. As a World of Hyatt member, I highly recommend this hotel to anyone seeking a luxurious and memorable...

Please Please ‼️SHOW BASIC RESPECT and RESPONSIBILITY‼️ to all your guests

If you want to find somewhere to stay comfortably or at least find a space to stay at all instead of being thrown out into the street like a homeless person in Miami!! Avoid this hotel!!!

TLDR: We arrived at the hotel at 1:00am at night, and hotel told us our room is already sold since we arrived too late. However, we informed the hotel that we will be arrive late. Which they later fessed up being an overbooking issue.

No problem, but at least accomdate us by giving us a space to stay when it’s a blatant hotel problem. Here’s the normal procedure from Hyatt Global themselves: Find a hotel nearby for us to stay, and send us to there, refund original hotel stay and comp the additional. Hyatt Centric Special Procedure: Uh Oh, Nearby Hotels are all sold out (they confirmed this many times), we can’t help you in anyway, soooooorry But here’s the problem, by Using the Marriott app, we found a room!!! But it was 3:00am. And we told the front desk, why is there a room but you can’t find it, they said they don’t know.

Their response to this was no comp, just credit returns and stopped answering all commutations. AND the attitude of the manager is “you should thank us for the refund”. Even though, we have not yet received the refund yet. And now we have to pay out of pocket for a second hotel room that should’ve been covered by Hyatt.

To Hyatt Centric Brickell Miami and ALL OF Hyatt Group

😂😂😂I don’t know how to reply a google review, so I will do it here: Do you understand the basic principle of a hotel? Hotel is a temporary SHELTER, which means it is a NEED!!! This circumstance is not appropriate in ANY CASE!! So why would I book a hotel in the first case?? Is booking even necessary?? I don’t understand, Hyatt is a big brand, why treat their guests like garbage, do you even have little bit of respect and responsibility as a business?? Oh btw, you should tell your front desk and other managers to not lie to our faces about you guys overselling rooms. Oh and actually issue a full refund instead of a partial one…… REMEMBER: Credibility is the very basic thing for...

I am writing to express my extreme dissatisfaction with the recent experience I had at your hotel. My stay, which was intended to be enjoyable, turned into a frustrating ordeal due to the incompetence and lack of professionalism displayed by your front desk staff, particularly during the night shift.

Upon checking in, I was informed by the front desk attendant that my reservation had been canceled and a new one had been created. However, upon further investigation, it was revealed that this was not the case. This error caused unnecessary stress and inconvenience, and when I reached out to your customer service, the response I received was far from satisfactory.

The representative I spoke to not only failed to acknowledge the mistake made by your staff but astonishingly shifted the blame onto me, stating that it was my fault for the front desk's failure to execute their responsibilities properly. This level of disregard for customer concerns is unacceptable and tarnished my perception of the quality of service at Hyatt.

Furthermore, the lack of coordination between your front desk and call center creates a disjointed and unprofessional atmosphere. It seems as if these two entities operate as separate entities, rather than working cohesively to ensure a seamless experience for guests.

The absence of follow-up and promised callbacks further demonstrates a lack of care for your customers. Despite assurances that I would be contacted regarding the issues I raised, there was no communication from your end. This negligence only adds to the frustration and disappointment I experienced during my stay.

I spent a significant amount, totaling $2000, that weekend, expecting a level of service and professionalism befitting a hotel of Hyatt's caliber. Unfortunately, the numerous shortcomings in my experience have left me with no desire to patronize any of your hotels in the future.

I hope that you take this feedback seriously and address the issues within your staff and customer service processes to prevent other guests from encountering similar problems. I had 2 rooms and pictures of what I paid for each one...