Prestigia Smoke Shop — Local services in Miami

I just purchased a cart here it broke within less than 24 hours I came in and they were useless in helping me. Like come on if I buy a cart from you guys and it breaks in less than 24 hours and it seems as if its a connection plate issue that's on yall cause that doesn't normally happen. Bad product!!! I just saw the owners response and to try to act like I didn't give them an opportunity to make it right is just a lie. I literally sat there explained everything and I was told there was nothing that could be done. Trying to act like I threw a tantrum is just more responsibility dodging. Poor customer service!!! Im the one who told the person working there what the issue was, i dont even think she knew what a connection plate was or that its a common issue that can arise with a vape cart which is why youtube videos for that kind of issue have thousands of views!!! ( i came in there educated cause i just wanted to enjoy the product which is why when it broke i looked up everything i could to resolve the issue on my own) these things happens with vape carts, they had the opportunity to do something to make it right, I wasnt even asking for anything free they could've just gave me a significant discount on a replacement and I would have left happy!! But no attempt was made to come to a point in which we both were satisfied and the opportunity was there!! I even bought a new vape battery from these guys with the hope that would resolve the issue and the owner is over here trying to act like I just got mad and...

This is the first time I’ve encountered such an attitude! I don’t want to talk about the high price of the product, as that is entirely subjective, but the pricing itself is unclear to me. My main complaint is about the service. I was assisted by a young man who had absolutely no knowledge of the prices of the products he was selling. Moreover, he was quite rude and cold in his communication. No one expects a bow upon entering, but a simple smile and a normal conversation are essential parts of the sales process. I’m giving the lowest rating because my experience with the salesperson left me disappointed and,...

I work right across the street but have never had the chance to come in until today. The shop is gorgeous and stocked with a lot of amazing products and I especially like their incense. The staff is knowledgeable regarding the stuff they sell and very nice (shoutout to Nas for the help!) Will definitely be making this my go-to smokeshop, and the only thing that I can say is a shortcoming is the fact that they don't...