I just purchased a cart here it broke within less than 24 hours I came in and they were useless in helping me. Like come on if I buy a cart from you guys and it breaks in less than 24 hours and it seems as if its a connection plate issue that's on yall cause that doesn't normally happen. Bad product!!! I just saw the owners response and to try to act like I didn't give them an opportunity to make it right is just a lie. I literally sat there explained everything and I was told there was nothing that could be done. Trying to act like I threw a tantrum is just more responsibility dodging. Poor customer service!!! Im the one who told the person working there what the issue was, i dont even think she knew what a connection plate was or that its a common issue that can arise with a vape cart which is why youtube videos for that kind of issue have thousands of views!!! ( i came in there educated cause i just wanted to enjoy the product which is why when it broke i looked up everything i could to resolve the issue on my own) these things happens with vape carts, they had the opportunity to do something to make it right, I wasnt even asking for anything free they could've just gave me a significant discount on a replacement and I would have left happy!! But no attempt was made to come to a point in which we both were satisfied and the opportunity was there!! I even bought a new vape battery from these guys with the hope that would resolve the issue and the owner is over here trying to act like I just got mad and...
Read moreThis is the first time I’ve encountered such an attitude! I don’t want to talk about the high price of the product, as that is entirely subjective, but the pricing itself is unclear to me. My main complaint is about the service. I was assisted by a young man who had absolutely no knowledge of the prices of the products he was selling. Moreover, he was quite rude and cold in his communication. No one expects a bow upon entering, but a simple smile and a normal conversation are essential parts of the sales process. I’m giving the lowest rating because my experience with the salesperson left me disappointed and,...
Read moreI work right across the street but have never had the chance to come in until today. The shop is gorgeous and stocked with a lot of amazing products and I especially like their incense. The staff is knowledgeable regarding the stuff they sell and very nice (shoutout to Nas for the help!) Will definitely be making this my go-to smokeshop, and the only thing that I can say is a shortcoming is the fact that they don't...
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