Pack Super Market and Cafeteria — Restaurant in Miami

When I pulled up to this place I was surprised that I always passed it but never paid attention. That being said this place may not look like much but that fried chicken was everything everyone hyped it up to be.

I did call to place an order and I would say for people who have never dined here it is confusing. I couldn’t find a menu or website so when I was ordering I realized you can pay for each drumstick which is $1! The plantains are 3 for $1. Large rice $4 but its best to just get a plate if you want everything. The customer service on the phone was surprisingly good. I was honestly holding my breath but the gentleman on the phone was patient with me. In store, I didn’t have to wait long either to pick up my order which is another known issue with Caribbean restaurants.

The chicken drumsticks are huge. Crispy on outside, moist inside. The plantains were better than most places I’ve had. Rice and beans were good enough. Pikliz was good but I do like it spicier. Passion fruit juice was $3 and good but missing acid.

All in all super cheap meal. Large portions. They take card and cash. Not Apple Pay...

I entered the business and there were customers standing and no one knew when it was their turn to be served. The employees are not able to try to organize, what they do is that they start speaking in their language and have no wish of helping to organize the customers to be able to serve them in order. I took the time to call the owner, who told me his name was Keith, to tell him that while I was on the line, 2 men started arguing because of the confusion over who was going to get serve first. The situation became so aggressive that I feared for my safety in that place at that time. 1 man began to verbally attack the other customer. Call the owner to let him know to put his business in order for everyone's safety and to invest time in training the staff to provide customer service. The food is good but they need organization and make customers feel...

This place, hands down has the crispiest, tastiest and most economical fried chicken in the Miami area. They keep it basic in terms of staff, they don't accept credit cards and the warehouse feel of the place is, well, because it is actually a rice warehouse. With Citadel across the street, Sherwoods a 2 minute walk away and Pack Supermarket has to upgrade to stay relevant and not get gentrified out of existence. For five stars: serve the same food but play music, serve beer and nix the styrofoam for paper containers for take away and plates for dine in. Dump the dusty broken game machines and make the warehouse part look neater.

Update: thanks for the reply Pack Super Market. And thanks for accepting credit cards now. I noticed last weekend people paying with debit cards and it will be nice to keep the cash for tips not the main meal. You guys...