Mattress Warehouse of Middletown, NJ — Local services in Middletown Township

Originally only shopping for a mattress but ended up purchasing today!

Wayne, our sales person, was extremely knowledgeable and pleasant; both traits extremely important when you’re spending thousands of dollars.

HOWEVER......The part of their organization that delivers and installs in horrific! They are unprofessional, are careless when installing the metal frame. They were dropping metal pieces on my porcelin floor, without any reqard of what damage they were doing to the floor.

When they were ready to leave, I told them that the bed was too high and that they would have to lower it....They were not happy...I told them they should have check with me before completing the installation.

After they left, I noticed that two "braces/connectors" were left by my user manual. These were suppose to hold the beds together.....2 twin xl. Without them installed, the beds move apart, leaving a dangerous gap between them for our dog.

They also installed the new bed ONTOP of the old bed frame. I told them I didn't want the new bed on the old frame....they didn't listen and things remained unchanged.

They came back the next day to install the braces/connectors and when they were there, dropped the bed's remote and lost the cover. Never once, did they tell us this happened, leaving us to discover it when going to bed later that night.

Worse yet, when I called to report these issues, I spoke with BART who was the most disrespectful person I had ever dealt with. It was almost impossible to get a word in as he doesn't take any breaths when he is arguing with you. Yes, arguing. I guess in his world, HE is always right. He was curt and apparently doesn't believe in Karma, because if he did.....

Although Wayne, our original sales person was great, I would unfortunately recommend going to the other two Mattress stores within a 5 mile radius of them just to avoid dealing with Bart. He alone changed my five star review to a one star review; EVEN IF YOU HAVE TO PAY MORE MONEY......Sorry...

My girlfriend and I had been to about a dozen different mattress stores all of which felt uncomfortable or tried to be sold a product that wasnt in our best interest. We went on a whim to check Mattress Warehouse. Never heard of it, never seen it but decided to check it out anyway. Worst case we get the same experience we’ve had.

Then we met Bart. First off the store wass unbelievable spotless. It was clean, organized and overall inviting (which is ofd to say for a mattress store). Bart immediately acknowledged us the moment we walked in. There was zero pressure and he made sure we were looking at mattresses that fit OUR needs, not the needs of the reps pocket. We will always refer anyone who needs a mattress to not just mattress warehouse, but specifically Bart himself. White...

Going to a big chain mattress store, I wasn’t sure what kind of service we would get… But Bart was amazing! He was very knowledgeable, and he was informative without being pushy in any way. He was friendly without being overbearing… He did not try to find our highest price point, but instead offered us numerous options with a lot of background honesty. And where he could he tried to give us a better deal. we were treated respectfully and given time to think in private, and we were checked out quickly when we made our deal, which ended up being two mattresses! I’m so glad we went here...