Philly Pretzel Factory — Local services in Middletown

I’ve been to this location 3 times and each time I go the service is GREAT, spot on courteous and friendly, couldn’t be better👏🏽 but the quality of the pretzels is inconsistent. The first visit they were yummy, browned perfectly and salted. The next visit my pretzels were lighter and didn’t have the same taste. The 3rd visit they were even lighter, didn’t rise as high during baking definitely had no taste and they had a ton of salt. I actually threw them away bc they were lousy. The other issue I have is other locations bag them 5 per row in a bag unbroken. I get why this location places 3 then 2 in a bag (so the bag folds) but in doing so they split a pretzel so I actually had 3 1/2 and another 1 1/2. They were for family so it didn’t matter but if I were selling them as some people do, this would be an issue. Will I come back again? Absolutely! I realize this is a new establishment and it takes time to master your craft and I’m here for all the trials and errors. This review is meant to help NOT hurt the business. It is my experience. I’ll come through again in a...

AMAZING customer service!! I went in on a busy Friday afternoon, when they had several catering and take out orders, and ordered two pretzels to go. They informed me it may be a wait, since they were making a new batch fresh. No worries, I was in no rush to be anywhere. A little while later, my pretzels were ready, and they informed me they gave me 5 pretzels for the wait. Some of the kindest folks with excellent customer service, will definitely return!! Plus, they have excellent music taste, so the wait...

I love pretzels, so when you love a thing, you want the best. I stop by after work a lot and I have had the consistency of a really good pretzel every time. I usually eat 1 on my way to the car and 2 before i get home. I have never had to wait and that's during what looks like them filling custom large cater orders. The owner and staff have always been great and friendly....