TLM Embroidery — Local services in Middletown

This was the WORST customer service I've ever experienced. 0 stars if I could. I walk in and the lady looks at me like if she just commited a murder! Asking me if I had an appointment, implying that I can only be helped if I had an appointment. She spoke to me so disrespectfully as if I was BOTHERING and inconveniencing her! As if I wasn't going to be a paying customer, rushing me through questions like, "what do you want, what are you looking to do...it doesn't WORK that way." She must have been on her period or her husband cheated on her or something. It was that bad. BEWARE! DO NOT BRING YOUR...

As a local Middletown business we've used this company over the last 10 years and always had a good experience. They are always very busy but were helpful and adjusted to our most recent (seemingly continuous) growing order. They were able to get the job done well AND before the projected finish date which we greatly appreciated since this was for a company event! The quality is...

Top-tier customer service and incredible results. The transaction was very simple, we chose our apparel items and shared some ideas for how to customize with our logo. TLM staff helped us go from idea to production in less than a week. Love their new...