Metro by T-Mobile — Local services in Middletown

If I could give negative stars I would. This is my SECOND time going to this Metro location to try to become a customer. (Currently with ATT) This time I had exact change for the phone I wanted and all information ready to make the switch, I CALLED to make sure the phone I was planning on purchasing in full was there and to see how long this was going to take because I have to get to work. The employee confirmed they had the phone and said it would only take 30 mins and I said I would be there shortly. Great so I go down there and he's helping a customer already, which is fine, but this woman COULD NOT DECIDE on what she wanted and he was feeding into that wasting more of my time waiting. Whatever, so I wait and she's finally paying, ANOTHER customer walks in and I assume he will be taken care of AFTER me as I've been waiting... Guess not. He's told he will be helped in a moment once the woman at the register is done paying. Now I've been waiting 30 minutes already (which I could have been done with the whole transaction in) and I have only an hour until I need to be at work... Rather than waste more of my time on a company that clearly doesn't want any new buisness I went to Verizon. I HIGHLY recommend NOT going to Metro unless you want to waste your time and get terrible service from it's employees. They can shove that iphone somewhere special 😁 I'm glad I ended up with a different company who actually wants buisness. Think I'll get my friends who have metro to...

They charge $ 15 for a Sim card that other companies charge $1 or give it to you free to keep your business. And they charge $21 for activation or number transfer when others waive that fee. Guess other companies go out of their way to secure our business and these guys don't really care about it.

Mind you, the did this to me once before by adding to my invoice products and services that I didn't need. Fortunately I noticed this before their rediculiously short 10-15 day refund limit. And they gratiosly refunded it after one hour of checking, verifying and confirming my account and credentials.

Hey T-Mobile, are you paying attention? Do you care? Or have you gotten too big.to care since you...

I went in the other day i am a (now former) customer i asked the young man behind the counter if I could use one of the many chargers they have out, i also was there to purchase a new phone because mine was broken. However he never even let me get that far befor he rudely lied to me and said " we dont have any chargers out, and if you are not planning to buy something you will have to leave" I was taken back and just said ok thank you and proceeded down the street to a Cricket wireless store where they were all very nice let me use the charger and I bought this phone from them. My advice STAY AWAY...