Hannah's Flowers & Floral Preservation — Local services in Midland

Edit: this is a response after seeing The unbelievable lie that the owner responded to this review with. I’m actually shocked because I didn’t think a shop owner Could/would lie like that. I walked in and There was only one other person in the lobby, picking up flowers when I arrived. She asked how she could help me and I said I was picking up a corsage. Gave her the name. She could not find it in initially. She tried to hand me the corsage eventually and I said to her, “oh, I ordered a neon/hot pink corsage” .. She replied with “oh”… And that is when you told her to “just take it in the back” , I was not nasty whatsoever. And there was no other verbal exchange at that moment whatsoever. I stood up front quietly and waited. I never said a word to anyone until you came back up to speak to me with the paper. To confirmed my exact order, So it was in fact incorrect. You had an attitude right off the bat, Which I ignored initially until it continued, and that is when I called you out on it and asked what the problem was. And you told me that you were interrupted. This was not my fault as you filled an order incorrect And blamed the customer/ me for it. The person that took my order over the phone was actually a guy and not a girl so you are incorrect with that as well! I very distinctly remember this conversation With him. As for my interaction with you or your daughter , I never once raised my voice to anyone!! nobody was laughing because no one else was in there other than the one person that walked outside with their flowers when your staff helped them. You were angry because I asked for a receipt. I asked for a receipt because after reading other reviews of you not refunding people I wanted to make sure that you would not try to scam me as well. But since I see how you replied to other peoples reviews, this makes complete sense. You obviously Needed to justify your poor, overwhelmed behavior as a business owner… . What you said is 100% a lie… And you know that. I thought initially you were just having a bad day but now I can see that it’s some sort of power trip for you and this review reply proves it…. Thanks for the laugh. -Original review: After using this place previously and hearing nothing but great things, my experience this morning was a complete turnoff, and I’ll never be back. I ordered a neon pink/hot pink corsage with a gold ribbon For my daughter for her homecoming. When I went to pick it up, they handed me a light pink coral color with a coral ribbon corsage. Nothing on the corsage was hot pink or gold. When I told the girl that, Hannah, I’m assuming, Very snarky said “just take it in the back to the employee.” Nobody apologized, or said give us a moment, ect. I waited for her to come back upfront when she brought the paper order and sure enough it said she exactly what I Ordered. So it was made wrong as I stated. She was acting as if this was my fault with her attitude and seemed to be very overwhelmed. I told her that I would like it to be hot pink with gold ribbon like I ordered, and she was speaking to me like a child. She said exact words “I’m very busy, and I’m being interrupted”. I told her that if it was too much that she could just refund me and I would go elsewhere. After I told her I would like a refund since they are busy she rudely said well you’re gonna have to wait for that and walked into the back and I stood up front and waited. She still never apologized even once. I was not rude. I was not mean not even slightly. If The entire experience had been my fault, that would be different, but the order was filled incorrectly after I paid for it ahead of time and the whole interaction was simply unprofessional. I understand being busy, but I am a customer too. I as well I’m in the wedding industry and work up to 80 hours most weeks. That does not excuse the way she treated me. I would never treat one of my...

Wow. Words can not express how disappointed I am with the arrangement I ordered versus what was delivered. I live on the East Coast and wanted to send my mother-in-law a bouquet for her 80th birthday. After doing some quick research, I settled on Hannah's Flowers. I ordered the "Modern Masterpiece Seasonal Design" in XXL size for $125 and am speechless as to what was delivered. The arrangement looks like a novice's work. You can't possibly tell me that what was delivered is $125 worth of flowers? Speechless AND disgusted. If you are ordering flowers, take your business elsewhere. You will be sorely disappointed! p.s. they charge you $5 to send a picture of the "arrangement." I passed on it but think I should have ordered that, too! UPDATE: Hannah the florist, accused my 80 year old mother in law of removing the flowers from the arrangement. She said, " Well, that does look strange. That does appear to be the arrangement we sent though we are puzzled because this looks like nothing like what we sent." She then accused me of being "aggressive" because I wasn't happy with the mediocre arrangement she sent. It's sad because I am a big proponent of small businesses and actually work in the non-profit sector. Hannah, the owner, was very nasty in her response and not at all apologetic....

For full transparency I have never personally ordered or interacted with Hannah's Flowers.

I am here on behalf of someone I know who was a customer and was not only treated poorly but was not communicated with well by Hannah herself. Lots of others have came here and left reviews about this incident and after reading thru them and reading Hannah's replies not only does she personally attack this former customer but she also lies about the situation. In an older reply Hannah states that she did give the flowers back, which is true but in a more recent reply she said she gave them back preserved which is NOT true. After reading thru many reviews over Google and other platforms it seems to be a trend with this company and owner to have poor communication, cancel and bully bad reviews. I encourage anyone who might use this company to read thru reviews and Hannah's replies, I know they will speak for themselves.

Hannah, I encourage you to hire someone with excellent customer service/soft skills to handle communication with customers in the future. Maybe even consider someone to manage you...