Spirit Halloween — Local services in Milford

Very clean and organized, had a lot of things in stock and on display, but not everything. There were a few items I was browsing for that weren't there yet, although lots of boxes in the back for unpacking, I'm sure. What I'm not sure about is if the things I'm looking for from the website will even be available on store. As far as prices go, it's hit and miss. Sometimes you'll score a really good deal, sometimes you'll get what you pay for and a fair amount of time you're overpaying in terms of the quality you're getting. But that's how specialty stores roll, take it or...

Paid over $70 for a costume that was supposed to contain all the accessories. Opened it later that day and it was missing half the costume. I went back later today to ask them about it and they said there’s nothing they can do because I walked out of the store with it. Told me the employee should have checked the costume bag before ringing me up but the employee didn’t. Basically told me that there was “nothing they could do” to fix the situation so I’m left to pay for their employee’s mistake. I know all sales are final, but my sale was supposed to be a full costume, not a...

Today I went to the store in Milford to exchange an item that was too big. When I bought the original item I used 20% off coupon, then I exchanged the new item, they said the discount didn’t apply to the new item. I spoke to the manager, the manager took 20% off of a $5.99 ear ring that I bought. I was very disappointed how vague the exchange/return policy was. It didn’t make any sense that if your original item had a discount, it didn’t apply to the exchange item. I get it… it’s Halloween and everything is pricey.. but the way you guys do business won’t...