The Home Depot — Local services in Millcreek

If I could give it negative stars I would, a million negative stars. On May 12, 2020, I went to this Home Depot to purchase hardware for my doors. I get to the front of the self checkout line and two slots open up on the left so I head to the furthest one. I'm almost there and Stephanie at the self checkout station tells me that I can scan my stuff and then proceeds to grab another customer form the front area and cut me off. Mildly frustrated, I go back to the line and wait. Finally another station opens up - so I head there but notice that the lady isn't making any moves to clean any of the self checkout stations - literally her job.

I left self check-out for a register where I pay for my items. As I get to the exit I realize I didn't check-in on Yelp. So I try to check in but it takes a bit. I also realize I don't have any pictures so I head back toward the self check-out as I wanted to take a picture of the cleaning supplies that are set up at the self checkout table. But Stephanie was behind me when I turned around so the pic is her blocking the station as she walked back in front of me. But whatever, I got a pic, so I go back toward the exit to not block people and try to check-in again and upload my picture.

So now I'm standing to the side of the exit trying to do my check-in when I hear a woman someone "did she pay? did she pay for that?" and I think weird. Then she comes up on the right of me and says "Excuse me, did you pay for that?" - it's Stephanie who's now left her station again to question whether or not I've paid for my purchase! I told her yes, showed her my receipt, which was in my right hand, the hand closest to her and visible the entire time I was standing there and asked her why she was asking me if I paid - she said she just wanted to check. I then asked why she was targeting me and she said she wasn't. I asked if she asked everyone whether or not they paid which caught her off-guard so she hesitated and then said if they're standing around then yes - what type of reasoning is that? I told her if I wanted to steal I wouldn't have stood here for 5 min to wait for her to question me, that I would have run out long before that. RIDICULOUS!

I was upset so I just left and loaded up my purchase into my car but was so angry I went back and told Cory, the manager, my story and he apologized and said he'd take care of it as he walked me out while I was telling him my story! Everyone I spoke with was white and I'm not. I feel like it was definitely racial profiling by Stephanie.

I reported this to corporate on June 1, 2020 and followed up with the picture of Stephanie and my receipt. It's now June 24 and still no word. I will no longer shop at a place that is okay with...

Im so disappointed that they would treat there customers like this.. I will explain: 1yr and 1 month ago i purchased a gas range for over $500.00 with warrenty. Less than 3 months later my oven isnt heating to temp..sometimes wont even come on. My carbon monoxide detector goes off and i call Amana they come service it. The man says if this happens again they need to replace the range.. So 9 months after my purchase my carbon monoxide detector goes off again. Its a holiday weekend so i had to pay out of my own pocket to make sure its safe.. This takes us 4 months later which is 1 year and 1 month after my purchase my detector is going off again the oven is not heating to temp correctly and now since it is 1 month after my warrenty is up there is nothing they can do to help me. I mean nothing. I was offered a 10% discount to come buy another range. Are you kidding me. So my $500.00 and my family safety means nothing to them. I have now been without a stove for 4 or 5 weeks and im out $500.00 Im appalled that they would disregard the fact they sold me a product that was faulty serviced 3 times in a year and 1 month and they take no responsibility. I dont have another $500.00 that was a huge purchase that i saved for. We have to eat out and its costing me so much money. The only thing they cared about is it was 1 month past warrenty. Thats it. Im shocked and very very...

So I’m remodeling a Motorhome and needed supplies. I decided to go to Home Depot. They’ve never let me down always has what I need great customer service… Until I went in for some carpet. This women is following my husband around like he’s some body that doesn’t deserve to breathe the same air as this red haired women. Like he’s below her. Then she sees me and she follows me and asks me if I need help and I politely told her no and she very rudely ignored me, 3 times I said no. Finally I told you know I’m gonna go and she quote “yea I think that’s a great idea” and I turned around and said “excuse me” and she said very quickly looking for carpet? As I was walking away I hear her say where’s the guy now I have eyes on the girl? Never have I felt so low in my life until that moment. So disrespected and judged… Judged for what for spending money at her store. Later I find out her name is Pam and she is the MANAGER HOW UN PROFESSIONAL I WOILD NEVER LET SOMEBODY LIKE THAT RUN MY STORE. Worst experience ever!!! I...