Macy's Home Store — Local services in Milwaukie

Their furniture is garbage. We paid several thousand dollars for a couch, with an extended warranty, that arrived several months late and within 18 months was separating at the seams. Warranty claim was rejected as soon as it was filed, as it was considered “normal wear and tear”. After filing a BBB claim, a rep from Macys came out and said “we have seen a lot of this type of failure” and “your warranty should absolutely cover this”. Said they would send new covers… nope, nothing. 2 years in and we are scrapping the couch that cost us over 3 grand, the furniture store we are dealing with now said this is very typical of Macy’s these days. I’d rather sit on crates than waste money...

I've bought quite a bit of furniture from here over the last 15 years. A dining room table, complete bedroom set for my son, and two beds. The prices are competitive, especially if you wait for one of the many sales they run. The quality has been great, although our bed is ready for replacement but after over a decade that's to be expected. Sales people are nice, sometimes they can be slightly too helpful, we just wanted to browse and they can hover a little too much. Overall though definitely still deserve 5 stars, unlike the Macy's on the other side of the mall that I gave a one star review for refusing to accept a Macy's...

I looked at the pops pans and asked a customer service guy? It's huge and heavy to carry, can you please check the price with your scanner that you have in your hands and he says. No this is not a scanner you have to do it yourself take the huge heavy box to the scanner which wasn't close by...huh what do you all think. And I couldn't find Cal...