The Salvation Army Family Store & Donation Center — Local services in Minneapolis

I just had the best customer service experience with Athleta or Atheta (I think that’s how you spell her name, but I’m not 100% sure)! She’s an absolute gem, and she deserves a special shout-out.

I bought a vacuum today, and I didn’t test it, because when I opened the box in the store, everything was individually wrapped, so I assumed it was brand-new. Athleta rang me up and was so pleasant and helpful.

When I got home, I immediately assembled it, and I saw that there was hair and dust in it, so it had definitely been used— which was fine, but I was nervous it might not work. The assembly was going well until I discovered that it was missing its battery. At first I thought I could just buy a replacement battery, but my fiancé looked it up online, and the replacement would be $50-$80.

I decided to immediately go back to the store to return it, and Athleta was thankfully still there. She was genuinely apologetic about the lack of battery and asked if I had driven far to come back to the store to return it. She immediately worked with the manager to issue me a refund, and I felt so taken care of and valued.

She was working on a federal holiday (Juneteenth), and she treated me with such respect and consideration. Please give her a raise! She deserves it. I’ll definitely be coming back to shop here again because of...

Oof, how things have changed and not for the better. I've been coming to this place off and on for a long time. Up until recently it was a great place to go, but then I they greedy. Thing are now just as much, if not more than what they were at the store came from. Also a lot of things are now in horrible shape. Pieces are broken or missing from miss handling or theft. To the point it shouldn't even be on the floor, since they literally serve no purpose. Also most of the Staff have become incredibly rude. They always seem to be in a bad mood about something or are on their phones. Who will scoff and roll the eyes. If you ask a question. Or will proceed to act like it's a huge inconvenience. And whoever they got working security. Either doesn't give a single f and will sit there on their phone by the door. Or will act like they're a cop in a high crime area and proceed to treat everyone as a suspect.

I could go on and on, but the point is. The store shadow of its former self. That got greedy and stupid. Which is a real shame, since I've been coming very long time. That's not going to be the...

20 hours ago

This place used to be Amazing! The top floor had everything as ALL NEW items... which was awesome. Now they mix used items and clothing in with the new items and it's all basically priced the same. It feels and smells dirty now...I don't want to dig through it.

I used to spend hundreds of dollars consistently numerous times a year to do my shopping there. Now I don't want to bother... It's not a bargain and its certainly lost its magic.

It's ironic, they say they made the change because they weren't making enough profit... But it defenelty lost its trendy north loop market money, now. So it's bound to be a net loss... Especially when you can buy the same used clothes by the pound downstairs. It makes no sense.

I hope they switch back to their old model of operation and set prices in a way that keeps merchandise moving. Some of the prices were set higher than the same new merchandise at Target... that probably got them into a profit loss to start with. Hopefully they'll figure that out and try again, because it was an asset to...