J.Jill — Local services in Minnetonka

I had the unpleasant experience of returning some items I purchased online yesterday at the Minnetonka JJill at the Ridgedale Mall. The sales lady was clearly annoyed by having to process a return for me. She saw my address and started snarling at me that I should have gone to the MOA location to do my return because it was closer to my home. When I didn’t agree she then said I should of returned the items at the Galleria location instead of her store. I informed her that I work by the Minnetonka store. Outrageous- she had me justifying to her why I was making a return at her store which is none of her business! Then came the high pressure sales tactics. She wanted me to exchange the items and/or look through the store for other clothing to purchase. None of this would have mattered if she has been even semi-polite. She was rude as hell and her intrusiveness was unwarranted and unwelcome. It is not my problem she works there on commission and my return negatively effects her. I couldn’t wait to get out of the store! She needs to just do her job without the petulant attitude. I would never go back to that store. I’m convinced that you are buying a lot clothes she will just have a...

I visited JJill recently and embarrassed myself. Before I left home I grabbed a tank top to return that I had purchased recently, and I had my receipt. The sales woman gently noted that I had the wrong top for the receipt I brought along. She looked at my online sales history. That top although unworn, was a year old! At first I didn't believe her. Then the realization hit me. She was right. I'd grabbed the wrong one. To be honest, I had sorta stressed to her she was incorrect before I realized my mistake. This woman was so kind to me! She alowed me to return this top anyway! Then helped me find a duster in a size I didn't know I needed. It did fit perfectly. I love my purchases and I'm grateful for the patient help. For clean lines and sleek cuts that flatter and look youthful. You can't beat JJill. The service is excellent...

I like J.Jill, and I often have 'luck' there, but the assistance I received today at the Ridgedale location elevated my experience to a new, more fantastic level! All of my purchases were suggested by the expert staff - they know their stock and have a practiced eye to help with fit and style. Thank you,...