Karl's TV, Appliance & Furniture Minot — Local services in Minot

Poor communication. I had a warranty on washer. Was obviously not fixable but they tried. So they order parts which takes couple weeks to come in. Well that part didn’t work so they order another. Didn’t work. Finally make a request to order new one. They didn’t have same model so they put in order for similar one. So I’m waiting. Months go by I receive a phone call was happy their scheduling a delivery. But no front desk ask for serial number for warranty and I say for new one and she said no new one. 😔 I said I haven’t received the new washer she goes what you haven’t omg I’ll call you right back. Calls back now I gotta wait another couple weeks. Finally get NEW washer. Month later our fridge goes out we get the fridge delivered she mentions the sale on LG not my type of brand. We get it delivered and set up. But now the water dispenser hasn’t worked ever since. But it made ice which was unusual. I made the call the next day. Man answer and says he will make a note and send out someone. Still nothing after months later. Now the ice machine doesn’t work.

My family has been doing business with this family business. I find out recently they have been doing the same thing to my elderly mother. And she’s resides hr away from town. And she’s been getting frustrated the whole time because they have been doing the same thing with her washer. And the lady threaten my mother not to business with them again because her son was very disrespectful to worker on site which he’s 52, My brother heard that and was shocked. Later the owner or a man called and said it was the wrong costumer that was disrespecting worker. Been a continuous customer for...

The service department IS NOT GOOD! So- my washer stopped spinning and since I had purchased at Karl's I call to schedule a service call. The less than pleasant service scheduler said it would be ~ 2 weeks and I was " lucky at that because it was a cancellation otherwise it would be after Christmas. " He gets here, $130 up front to "diagnose" the issue. He said I needed a new transmission. Mind you in the parts manual there are no parts labeled transmission. He estimated $250-300. The same terse lady called me back and said she would need that 1/2 payment up front. 7-10 working days to get part in, then who know how long until service appointment availability to put it in. I then said I would look elsewhere. I called another service repair company here in Minot I had used previously very happily ( again initially called Karls because I bought washer there.) He came : said it was a coupler. Told me that it a common service problem and because he sees it so often he had the part in his truck. So no wait for a part, no return service call, no transmission. So a $25 coupler VS almost $500 for I'm not sure what? I Called and talked to the same crabby lady and she said, " I apologized, I will speak to technician, what else do you want me to do?" 1- Refund my service call to diagnose since he didn't. 2- Be sure the tech have the skill and knowledge to figure it out. 3- Lose the attitude and treat the customer with respect. BUYER BEWARE & SHAME ON KARL'S FOR TRYING TO OVERCHARGE ME AND NOT EVEN ASHAMED...

Lemon Speed Queen washer from Karl's I bought it in September of 2020 Seven year full warranty It went kaput in August 2021, less than one year later. For the first appointment in August -- which was over a WEEK after my initial telephone call for service, they did not show up. 2nd appointment, a full week later, the guy had to order parts ok so i give them a month and call in september - the guy on the phone said my parts were not in yet call in october - they tell me i am scheduled for service november 4th get a call oct 15th - they have a cancellation next week guy comes oct 20th - no parts. he did not know he was coming to FIX it, he thought he was coming to look at it. he goes back to the shop. no parts. he finds the record they were ordered, but no record of them ever coming in so I call today. guy leaves me on hold for 11 minutes, then comes back and says he will check more and call me back then he claims they tried to call me but since i did not respond, they sent the parts back????? i yelled...